Stephanie Parker Email & Phone Number

Aurora, CO, US

United States

Denver, Colorado, United States

Promoted

Lone Tree, Colorado, United States

Denver, Colorado

• Through data analysis, strategically set rates and promotions to optimize revenue for seven individual hotels and markets. Partnered with on-site managers to reach their goals for their properties.
• Increased occupancy, ADR and REVPAR over competitive set hotels by setting appropriate rates and promotions
• Successfully conducted virtual meetings each week with on-site managers
• Gained trust with on-site managers by active listening and strong collaboration ensuring helpful partnerships
• Utilized Excel to create and manage reports

Greater Denver Area

• Oversaw and managed a 112 room hotel and over 40 employees. Effectively motivated staff and participated in daily operations. Promoted an exceptional experience for the hotel’s guests.
• Recruited and hired qualified employees and managed the hiring and onboarding process
• Trained, mentored and oversaw more than 40 employees
• Reviewed and controlled expenses for supplies and payroll
• Successfully passed quality assurance shops conducted on service as well as office management requirements
• Maintained guests’ satisfaction scores at 85% or higher

Residence Inn Stapleton

• Oversaw 20 employees in the housekeeping and kitchen departments. Participated in daily tasks and delegated tasks to individuals based on business levels. After maintaining high quality of standards in both.
• Recruited and hired qualified employees for either the housekeeping and/or the kitchen departments
• Conducted weekly and monthly inventories
• Managed budget and financial guidelines
• Ordered supplies based on what was needed
• Managed payroll for both departments

The Oxford HotelExecutive Housekeeper 2-21-17 to present * Partnered and assisted in refresh of the hotelo Based on schedule of rooms going out of order, planned and purchased OS&E items for guest roomso Maintained budget for OS&Eo Scheduled housekeeping accordingly to turn rooms back into inventoryo Planned day by day tasks needed to get rooms ready for.

o Transitioned from a traditional process of cleaning rooms to a new and improved process of servicing a guest’s needso Implemented an incentive tool that saves $3K over an outsourced programo Managed expenses to achieve monthly/yearly budget and forecasting goals.o Managed vendors and monitored opportunities for cost savingso Managed inventory and.

o Empowered Front Office team to make decisions when assisting guests’ needso Effectively ran the Front Office while keeping the staff motivatedo Managed guest complaints to ensure satisfactory results for all parties