Act as a liaison between project stakeholders:• Assist Product Owner and Agile Coach with management and communication between flagship customer, engineering, project team and other stakeholders throughout product development lifecycle• Work with project/business stakeholders and/or users to gather, document, vet and validate solution (system and software) requirementsWork with the development team on task creation and estimating:• Collaborate with development team to… Show more Act as a liaison between project stakeholders:• Assist Product Owner and Agile Coach with management and communication between flagship customer, engineering, project team and other stakeholders throughout product development lifecycle• Work with project/business stakeholders and/or users to gather, document, vet and validate solution (system and software) requirementsWork with the development team on task creation and estimating:• Collaborate with development team to identify business needs and prioritize changes, updates, and optimizations to product based on client feedback and market trends• Coordinate development team through working phase of the project by researching and answering questions about the defined work, identified bugs and assisting in technical roadblocks• Assist PO to create and maintain a development and QA plan for the project following an iterative development methodology• Perform front-end/GUI development to link to back-end engineering• Deliver product to customer contacts and drive end-user acceptance testing to understand ongoing needs and issues• Create internal product 101 guides and host internal training/ product knowledge transfer to Professional Services Implementations team Show less

• Business Analyst for client facing implementation of Ground Control middleware – mortgage, consumer and commercial loan connectors • Specialization in beta project implementation – net new CORE API integrations• Conduct data analysis, reporting, product mapping and client interviews to determine requirements and customize product• Act as liaison between client and Kinective Development• Coordinate and conduct readiness and quality assurance review throughout product… Show more • Business Analyst for client facing implementation of Ground Control middleware – mortgage, consumer and commercial loan connectors • Specialization in beta project implementation – net new CORE API integrations• Conduct data analysis, reporting, product mapping and client interviews to determine requirements and customize product• Act as liaison between client and Kinective Development• Coordinate and conduct readiness and quality assurance review throughout product development lifecycle• Train customers how to utilize Ground Control product and how to preform user acceptance testing including participation in weekly meetings to test together• Create client facing documentation including project requirements, use cases, and step-by-step process guides• Collaborate with development team to propose and prioritize changes, updates and optimizations to product based on client feedback and market trends Show less

• Acted as CEM/ Account Manager for assigned corporate clients - I leveraged my strong communication, organization and technical skills along with Thumbprint's state of the art marketing logistics offerings to enhance my client's internal and external marketing programs and initiatives• Managed my client's ongoing marketing projects as well as internal webstore set up and maintenance• Performed basic IT tasks such as adding, editing and tracking client webstore offerings- troubleshooted… Show more • Acted as CEM/ Account Manager for assigned corporate clients - I leveraged my strong communication, organization and technical skills along with Thumbprint's state of the art marketing logistics offerings to enhance my client's internal and external marketing programs and initiatives• Managed my client's ongoing marketing projects as well as internal webstore set up and maintenance• Performed basic IT tasks such as adding, editing and tracking client webstore offerings- troubleshooted webstore functionality and design issues and took Drift chat support cases• Increased year-over-year revenue across all assigned accounts • Advised Client Experience Advocate/ CSR team on technical client support cases and took escalated support cases • Improved accuracy and readability of client facing reports by utilizing VLookup and Pivot Table features in Excel Show less

• Coordinated and managed the credentialing and re-credentialing processes for healthcare providers, ensuring timely completion and accuracy of applications• Collected and review provider information, including licensure, certifications, education, work history, malpractice insurance, and professional references• Conducted primary source verification of credentials through direct contact with licensing boards, educational institutions, professional organizations, and other relevant… Show more • Coordinated and managed the credentialing and re-credentialing processes for healthcare providers, ensuring timely completion and accuracy of applications• Collected and review provider information, including licensure, certifications, education, work history, malpractice insurance, and professional references• Conducted primary source verification of credentials through direct contact with licensing boards, educational institutions, professional organizations, and other relevant entities• Maintained up-to-date and accurate provider files, both physical and electronic, ensuring compliance with internal policies and regulatory requirements• Ensured compliance with all applicable federal, state, and organizational regulations and standards, such as National Committee for Quality Assurance (NCQA), Joint Commission, and other accrediting bodies• Maintained an understanding of industry trends and changes in credentialing requirements, updating processes and policies as necessary Show less

Managed full-cycle recruiting including candidate onboarding for Managed Care Organizations across the US.