Stevan Dobrich Email & Phone Number

Sydney, New South Wales, Australia

- Obtain a dense and diverse range of knowledge for all levels of IT Infrastructure, Server, Storage, Networking and Software- Maintain and resolve technical issues with hardware related incidents from large vendors such as HPE, IBM, DellEMC, CISCO, NetApp, Juniper and more, within SLA- Preventative Maintenance tasks as a means to increase customer intimacy & provide proactive support for customers- Collaborate with L2/L3 engineers to resolve customer issues when technical… Show more - Obtain a dense and diverse range of knowledge for all levels of IT Infrastructure, Server, Storage, Networking and Software- Maintain and resolve technical issues with hardware related incidents from large vendors such as HPE, IBM, DellEMC, CISCO, NetApp, Juniper and more, within SLA- Preventative Maintenance tasks as a means to increase customer intimacy & provide proactive support for customers- Collaborate with L2/L3 engineers to resolve customer issues when technical escalation is required.- Inform business development team with sales leads- Maintain relevant industry certifications- Action all assigned tickets through internal ticketing system within 10 minute SLA. Show less

Sydney, Australia

Direct contact with customers to organize and replace hardware onsiteTesting and diagnosis of a large variety of spare parts such as HP, IBM and Dell Intel based servers, Cisco network hardware, tape drives and libraries, storage systemsKnowledge of IT Infrastructure, Server, Storage, Networking and SoftwareExperience with PC/Server HardwareA knowledge of Windows Server, CompTIA A+, Linux and Networking principlesEffective liaison between multiple internal and external… Show more Direct contact with customers to organize and replace hardware onsiteTesting and diagnosis of a large variety of spare parts such as HP, IBM and Dell Intel based servers, Cisco network hardware, tape drives and libraries, storage systemsKnowledge of IT Infrastructure, Server, Storage, Networking and SoftwareExperience with PC/Server HardwareA knowledge of Windows Server, CompTIA A+, Linux and Networking principlesEffective liaison between multiple internal and external stakeholders to ensure smooth flow of operations in the engineering teamInternal and customer relocations and site audits Record data accurately in Interactive’s electronic systems to produce clear, concise and legible documentation for external and internal stakeholders Show less

Ensuring 100% spare parts availabilityServing engineers requestsManaging inventoryDealing with time critical shipmentsAlways adhering to and demonstrating safe work practices

Providing excellent customer service skills and can-do attitudeStrong commitment to undertaking and promoting safe work practicesGreat attention to detail, initiative and work ethicAbility to work and communicate effectively in a team environmentExperience in Loading Dock, Logistics/Warehouse and Replenishment procedures.

Sydney, New South Wales, Australia

Went above and beyond the normal required workUnderwent extra qualified managerial training Coached and mentored Myer retail staff about updates to procedures, online orders and point of sale processesAnalysed sales and results to maximise the businessAssisted customers with critical questionsProvided a customer centric approach to sales, focusing on the customers' needs behind the need.Committed to customer service values – by giving customers what they want, when they… Show more Went above and beyond the normal required workUnderwent extra qualified managerial training Coached and mentored Myer retail staff about updates to procedures, online orders and point of sale processesAnalysed sales and results to maximise the businessAssisted customers with critical questionsProvided a customer centric approach to sales, focusing on the customers' needs behind the need.Committed to customer service values – by giving customers what they want, when they want it the best possible way. Show less

Highly knowledgeable in food safety & hygieneAbility to work within a team environment and autonomously develop high communication skills to deliver a customer first experienceCoached and mentored Pizza Hut staff about updates to procedures, online orders and point of sale processes