Managing staff with focus on policy and strategy implementation, control and development; short-term operational/tactical responsibilities. Plan, direct, and monitor the activities of the Account Manager team to achieve established sales targets. Manage the day-to- day activities of the Account Manager’s in order to implement the organizations overall account management sales strategy. Monitor the performance of the Account Manager’s and re-allocate resources to improve overall results. Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies. Oversee sales support activities such as sales administration, product inventory, e-commerce, customer service, distribution, invoicing, and credit and collections to ensure that customer orders are processed, dispatched, invoiced, and paid accurately and on time. Coach Account Manager’s on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on account management sales techniques, procedures, and standards that will help them achieve their sales targets.

Manage all day to day operations, sales and growth of the GSA Programs Department including the successful launch and maintenance of the online stores, inventory control, client management and marketing calendars and initiatives.Developed team consisting of Account Managers, Program Operations, developers and Customer Service Representative through training, reviews and continuous process improvementCultivated client relationships through weekly calls and quarterly business reviews to ensure all service levels agreements are meeting or exceeding expectationsManaged interoffice relationships with all Account Executives and internal departments to streamline procedures and eliminate inefficiencies

Oversee and direct account strategies for all day to day operations, sales and growth of the Kiwanis International Family programs including the successful launch and maintenance of the on-line stores. Provide regular two way communication between the client and Touchstone services. Oversee all merchandise, marketing, sales customer service and inventory activity for all of the Family Stores. Responsible for designing and implementing marketing programs to increase seasonal sales while generating and analyzing reports for executing quarterly business reviews. Managed inventory levels, marketing calendars, Web Programmers, Creative Department, Accounting Department and warehouse and fulfillment teams, allowing for a strong consistent team representation and setting proper client expectations. Responsible for $1M in sales in first 6 months of the Kiwanis International program. Tracking to exceed annualized budget. Effectively communicate with all levels of Touchstone employees and clients from C-Level down. Represent GSA department in weekly payables meetings with the Accounting department and senior leadership. Responsible for qualifying all GSA Department pre-pay credit card applications before submitting them to senior leadership for approval. Subject matter expert on the ERP implementation team responsible for successful launch and Compass and currently implementing ASI Inventory integration plug in.

Provided day-to-day account contact for all clients including Skyline Chili, Moerlein Lager House, Pure Romance, Crème de la Crème, Buffalo Wings and Rings, Chiquita and Knuaf Insulation. Managed online stores for clients, including maintaining inventory, domestic/international buying and sourcing to maximize profitability. Provide regular briefings on status of accounts to senior management. Oversaw and directed account strategies for the web development, creative department, customer service, warehouse, and accounting teams. Managed inventory resulting in a reduction of total inventory and an increase in quarterly turns for all programs.

Responsibilities included new business development and maintaining relationships with current clients and promotional product manufacturers around the globe. Managed all aspects of the sales process including meeting with customers, understanding their needs, developing proposals, presenting to customer, closing the sale and ensuring accurate ordering and implementation of programs. Interfaced with clients’ brand management teams to achieve their marketing goals by developing custom promotional products for sales support, corporate store merchandise, giveaways and online inventoried consumer programs. Developed new internationally sourced concept-to creation promotional product. Including all facets of design, development and manufacturing.

Duties included developing and maintaining relationships with key retail accounts in and around Louisville and south central Kentucky. Executed new product launches, which were defined by points of distribution, display activity and proper price points. Coordinated in store and off sight promotions with suppliers including crew drives, wine tasting, bottle signings and staff tasting with the goal of developing business while identifying the core consumer base. Additional responsibilities included product placement both on the shelf, cold box and at key display locations. Completed the E&J Gallo Winery Management Development Program, considered by most as the industries top sales training program. Grew my territory’s percentage of business including sales in dollars and units each year and while having one of the highest profit margins of any salesperson in the market. Awarded numerous sales incentives including a trip to California for surpassing sales goals and creative displays.