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Stephen Coyne Email & Phone Number
Web Application Administrator
at
Baldwin Wallace University
2 work emails found
@bw.edu
2 phones found area 440
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Web Application Administrator
Location
North Olmsted, Ohio, United States
Who is Stephen Coyne? Overview
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Quick answer
Stephen Coyne is listed as Web Application Administrator at Baldwin Wallace University, based in North Olmsted, Ohio, United States. AeroLeads shows a work email signal at bw.edu, phone signal with area code 440, and a matched LinkedIn profile for Stephen Coyne.
Stephen Coyne previously worked as Assistant Director of Client Services at Baldwin Wallace University and IT Support Analyst II at Baldwin Wallace University. Stephen Coyne holds Web Developer, Web/Multimedia Management And Webmaster from Bloc.
Company email context
Email format at Baldwin Wallace University
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{first_initial}{last}@bw.edu
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AeroLeads found 2 current-domain work email signals for Stephen Coyne. Compare company email patterns before reaching out.
Profile bio
About Stephen Coyne
Experienced Client Services Manager who is passionate about the user experience. My desire to enhance the user experience led me to discover web development and AI. I have created websites for friends, family, small non-profit businesses and Baldwin Wallace University. I have enrolled in web developer courses, and created a web portal for my current position. These experiences allowed me to learn through a combination of lessons and projects and that has reinforced my love for creating the perfect user experience. I have used Javascript, React, HTML, CSS and NodeJS but I have become particularly enjoy using Ruby on Rails. I currently work with ITSM software to enhance the experiences for all in my organization.Feel free to contact me directly at coyne99@gmail.com or check out a sample of my work at stephencoyne.me.
Listed skills include Microsoft Office, Higher Education, Customer Service, Leadership, and 42 others.
Current workplace
Stephen Coyne's current company
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6 roles
Stephen Coyne work experience
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Web Application Administrator
Current
Jan 2019 - Present
Assistant Director Of Client Services
CurrentAs Assistant Director I am the principal analyst for Baldwin Wallace Client Services that manages the delivery of excellent customer service to all campus end-users. I am responsible for implementing ITIL best practices and developing effective and efficient workflows within BW's ITSM. I create, manage, and maintain the service catalog, knowledge base, and IT Support training material. I also provide valuable metrics to the BW CIO. As a developer of the IT Knowledge Base, Service Catalog and ITSM software, I create and maintain a comprehensive base of knowledge that houses user documentation both for internal (IT) standards, policies, and operational procedures, as well as for the campus community to readily access self-help. I also Customize ticketing system database, create special audience queues, develop new functions, design process improvements, and implement theories. I determine the policies, processes and procedures related to identifying, prioritizing, monitoring, tracking, and resolving service requests.
May 2018 - Present
It Support Analyst Ii
As an IT Support Analyst II, am the second tier of IT Support. I effectively manage the routing of all IT Support Tickets. I manage the creation or removal of user accounts and manage user access control, based on established policies. I also query and analyze metrics to identify trends, monitor timeframes for problem resolution, and survey user satisfaction to improve service levels. I then prepare clear and accurate statistical reports on a daily, weekly, and monthly basis for the BW CIO.
Aug 2012 - May 2018
It Helpdesk Coordinator
As IT HelpDesk Coordinator I oversee daily operation of the IT HelpDesk and supervise the full time helpdesk staff and student assistants. I manage the delivery of effective IT Services to faculty, staff, and students and ensures outstanding customer satisfaction. I act as primary liaison between Baldwin Wallace and the 24/7 co-managed HelpDesk partner agency to provide smooth daily transitions of service, maintain high levels of effective communication, and establish efficient procedures optimal for seamless service. I monitor trouble tickets, evoke escalation procedures, involve other IT staff members (or designated outside support providers) when required, and provide follow-up with assigned personnel to verify that a successful resolution was achieved.
Jun 2000 - Aug 2012
It Support Technician
Baldwin Wallace University
As an IT Support Technician I am responsible for the swift resolution of hardware repairs. This includes troubleshooting, repairing or replacing any campus hardware that may have failed or has caused the user to become less productive.
Jun 1996 - Jun 2000
3 education records
Stephen Coyne education
Web Developer, Web/Multimedia Management And Webmaster
Master Of Business Administration (Mba)
Ba, Managment Information Systems
FAQ
Frequently asked questions about Stephen Coyne
Quick answers generated from the profile data available on this page.
What company does Stephen Coyne work for?
Stephen Coyne works for Baldwin Wallace University.
What is Stephen Coyne's role at Baldwin Wallace University?
Stephen Coyne is listed as Web Application Administrator at Baldwin Wallace University.
What is Stephen Coyne's email address?
AeroLeads has found 2 work email signals at @bw.edu for Stephen Coyne at Baldwin Wallace University.
What is Stephen Coyne's phone number?
AeroLeads has found 2 phone signal(s) with area code 440 for Stephen Coyne at Baldwin Wallace University.
Where is Stephen Coyne based?
Stephen Coyne is based in North Olmsted, Ohio, United States while working with Baldwin Wallace University.
What companies has Stephen Coyne worked for?
Stephen Coyne has worked for Baldwin Wallace University.
How can I contact Stephen Coyne?
You can use AeroLeads to view verified contact signals for Stephen Coyne at Baldwin Wallace University, including work email, phone, and LinkedIn data when available.
What schools did Stephen Coyne attend?
Stephen Coyne holds Web Developer, Web/Multimedia Management And Webmaster from Bloc.
What skills is Stephen Coyne known for?
Stephen Coyne is listed with skills including Microsoft Office, Higher Education, Customer Service, Leadership, Nonprofits, Public Speaking, Research, and Management.
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