Steve Custer Email & Phone Number

Greenville, Sc, Us

United States

• Program Management (Domestic & International Client Programs)• Networking with Technical and Project Implementation Teams from Resources in all Levels of the Business Vertical Business Process Documentation• Knowledge Management Oversight & Optimization• Managing Expectations and Summarizing Results for Stakeholders• Incorporating Lean-Agile, Six Sigma Standards within each Program• Supporting Operations, Quality, Training, Process Improvement, Workflow and Capacity Management• Data Analysis• Process Documentation Training Creation & Implementation for Offshore Teams• Coordinating Documentation Training• Coordinating Launching of Resource-Facing System for Customer-Based Follow-Ups• Liaison for Onshore & Offshore TeamsMy vertical experience includes: Communications; Technology; Finance/Banking; Retail (Cyber/Brick & Mortar); Manufacturing; Tax Preparation; Power/Utility; Global Courier Services.

Denver, Colorado, United States

Using Six Sigma Methodology, develop and lead process design & improvement initiatives utilizing process expertise for multiple business groups and providing analysis.Responsible for completing integrated process analyses, identifying procedural and control deficiencies and recommending solutions.Create and modify process models with inventory attributes according to client needs ensuring required procedures are adhered to and quality assurance standards are metWork on complex problems involving multiple, possibly competing, business processes/process segments to identify risks/ impacts/ opportunities and where analysis of situations or data requires an evaluation of intangible variance factors, conceptual thinking, and problem solving skills.Analyzing business verticals for automation and implementing automation elements for departmental and corporate benefitManaging and facilitating Onshore / Offshore team projects for large and small scale programs to come in on time and on budgetPreparing and Facilitating action plans for audit result needsCreating requirements for process transfers from one application to another including facilitating collaborative sessions on which application to use going forwardEnsuring secure team permissions for private department sharesite and collaboration sharesiteCreating documentation library for physical and automated processes to include SIPOC for each process in the department (new and existing)Ensuring Knowledge Management cycle is present for Global Team for accumulating knowledge, storing knowledge and sharing knowledgeFacilitating weekly Senior Leadership-facing reviews of existing and proposed projects

Work on complex problems involving multiple, possibly competing, business processes/process segments to identify risks/ impacts/ opportunities and where analysis of situations or data requires an evaluation of intangible variance factors, conceptual thinking, and problem solving skills.

United States

Using Six Sigma Methodology, develop and lead process design & improvement initiatives utilizing process expertise for multiple business groups and providing analysis.Responsible for completing integrated process analyses, identifying procedural and control deficiencies and recommending solutions.Work on complex problems involving multiple, possibly competing, business processes/process segments to identify risks/ impacts/ opportunities and where analysis of situations or data requires an evaluation of intangible variance factors, conceptual thinking, and problem solving skills..

Greenville, South Carolina Area

Project Manager for both small and large projects in several business verticals. Analyzing business verticals for automation and implementing automation elements for both client and company benefit. Incorporating Six Sigma Standards within a contract center environment, supporting operations, quality, training, process improvement, workflow and capacity management. Using the Six Sigma Methodology, review existing written client processes and making suggestions on any needed enhancements. Using historical data to set up team KPIs in order to ensure Operation efficiency improvement resulting in cost reduction and better TAT for all groups.

Greenville, South Carolina Area

Process oriented experience to the Team. Incorporating Six Sigma Standards within a contact center environment, supporting operations, quality, training, process improvement, workflow and capacity management Creating of Standard Operating Procedures (SOP’s) s for existing and desired state processes for various off shoring projects. Documenting and re-engineering processes that lead to enhancements to streamlining those processes. Using historical data to set up team KPIs in order to ensure Operation efficiency improvement resulting cost reduction and better TAT for all groups. Working with Quality, Training and Operations Teams to create a closed loop process for ensuring resource process understanding and compliance in order to improve team adherence and customer experience. Coordination of launching a resource-facing system for customer-based follow-ups for 600+ resource facility. Creation, training and coordination launch of KPI Resource Opportunity Reporting based off SAP reporting data for both transaction creation and transaction changes for 600+ US site and 100+ offshore site Facilitating project change order requests and project scope change requests and the processes surrounding those requests He also networks with both the Onshore and Offshore Teams to evaluate the best way to implement the processes to be offshored. This includes working with both Departmental and Divisional Managers for both Teams and insuring that the processes are IT friendly.

Greenville, South Carolina Area

Six Sigma Black Belt that brings 15+ years of Process oriented experience to the Team. My project work has included the creation of Standard Operating Procedures (SOP’s) s for existing and desired state processes for various off shoring projects. His ability to document and re-engineer processes has led to enhancements to streamline those processes, and has ultimately led to greater near-term success of each project. I also have experience as a liaison between Onshore and Offshore Teams enabling training and processes to move forward smoothly and efficiently. My experience includes aiding teams in facilitating project change order requests and project scope change requests and the processes surrounding those requests. I also network with both the Onshore and Offshore Teams to evaluate the best way to implement the processes to be offshored. This includes working with both Departmental and Divisional Managers for both Teams and insuring that the processes are IT friendly. I have experience with both Domestic and International Clients. I have worked on projects in the following industries: Accounting, Banking-Finance, Collections, Corporate Client Services, Package Delivery, Payroll, Tax Preparation and Telecommunications. Prior to joining Sutherland, I was a Conversion Analyst at Recall Corp, a division of Brambles

Home Office

I bring 15 years of Process oriented experience to the Team. My project management work has included the creation of Standard Operating Procedures (SOP’s) s for existing and desired state processes for various off shoring projects. My ability to document and re-engineer processes has led to enhancements to streamline those processes, and has ultimately led to greater near-term success of each project. I also have experience as a liaison between Onshore and Offshore Teams enabling training and processes to move forward smoothly and efficiently. My experience includes aiding teams in facilitating project change order requests and project scope change requests and the processes surrounding those requests. I also network with both the Onshore and Offshore Teams to evaluate the best way to implement the processes to be offshored. This includes working with both Departmental and Divisional Managers for both Teams and insuring that the processes are IT friendly. I have experience with both Domestic and International Clients. I have worked on projects in the following industries: Accounting, Banking-Finance, Collections, Corporate Client Services, Package Delivery, Payroll, Tax Preparation and Telecommunications. Prior to joining Sutherland, I was a Conversion Analyst at Recall Corp, a division of Brambles Inc. Steve has a Six Sigma Black Belt.

Duties included analysis of data in real-time and test environments and working with other Departments to insure the integrity of the data being converted. I worked with Site Managers to update existing data and create new records as needed for conversion. I aided Business Integration Managers with project issues that arose. I validated data for test conversions to insure that the test conversions were as accurate as possible. I traveled to site locations to help Site Managers and their teams through the go-live phase of conversion.

Duties include cleaning and auditing internal company databases for Fortune 500 Companies.

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Up-skill training for COPC Version 6. Standards for operations management certification. Framework combining business sense with high.

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Master Certificate Of Project Management, Project Management

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Six Sigma Black Belt, Six Sigma Black Belt

Green Belt, Six Sigma

Activities and Societies: We created several case studies using Six Sigma principles and presented the results. Contact Bill Bentley who.

Aas, Mutli-Media W/ Proficiency In Animation

Ba, History

Activities and Societies: Minor was in Creative Writing Served as Vice President and then Treasurer for my Fraternity for Pi Gamma Delta.