Steve De Wit Email & Phone Number

Sydney, Australia

· Provide a high level support to Sun’s customers and drive resolution in a timely manner· Provide prompt, professional and technically competent updates to your cases and keep customers updated appropriately· Accept case/tasks in a timely manner (meet required response times), provide timely and accurate assessment, diagnostics, relief and resolution to.

· The planning of installation and upgrades to, as well as maintenance of the Sequoia range of Fault Tolerant Unix/Pick platforms. This platform is a tightly coupled multi-processor system, which is fully fault tolerant utilising dual power supplies, I/O and busses, mirrored disks and memory. If a component fails the hardware automatically detects the.

· The installation and maintenance of the MDIS range of Motorola and Encore (since purchased by SUN) based PICK and UNIX systems· The support of a large range of peripherals, ie. Printers, Terminals P.C.'s, Network equipment, Scitec Communications Equipment· Manned the MDIS Help Desk on a roster basis. Supporting customer phone queries as front line.

· Support of GCS and MAK data entry systems, P.C.'s, terminals and printers· Component level repair of PCB's· Awarded Customer Engineer of the Year, 1985

· The repair and modification of cordless phones and Microprocessor controlled telephone answering systems· The management of business while owner on leave