Responsible for ensuring regional operations of restaurant locations within Canada, and one in the USA, are performing and operating at required levels and performance. Successfully led the implementation and execution of integrating the scheduling program Ameego for 15+ restaurant locations. Required to lead and support the successful opening of new restaurant locations across Ontario. Delivered on meeting required sales results, resourcing and labor targets and monitoring food costs for five restaurants. Launched program within the company called Kitchen Fresh where we produced and sold items for their Ready to Eat grab and go sections within Walmart. Assisted with creation of menu development and pricing updates. Assited with organizing and executing catering events at corporate events within Walmart's Store Support Center. Responsible for overseeing labor relations activities for regional restaurants. This included the hiring, onboarding, and training of new staff. Successfully transferred expertise knowledge to local restaurant managers to ensure they were able to effectively execute and manage the day-to-day operations of restaurant locations Subject Matter Expert for scheduling and technical solutions. Quality Assurance lead who ensured product and food standards were met for over 20 assorted brands that are supported. Successfully created and implemented updated Quality Assurance processes and built tools for programs to ensure restaurants were meeting the highest standards.

Effectively led the day-to-day Operations of Mcdonalds restaurant that posed 4 million in sales yearly. Responsible for ensuring the implementation and continued process of all quality and compliance standards for the restaurant. Accountable for ensuring the payroll of all employees including balancing and submitting of payroll reports. Required to have excellent verbal communication and listening skills to deliver service excellence during all customer related interactions and ensure issues were managed to resolution. Responsible for providing guidance and mentorship to staff that are progressing towards management. This included effective engagement and demonstrating an inclusive leadership strategy. Responsible for ensuring all Restaurant Operation activities were completed. This included scheduling, inventory ordering, preparing, calculating, and auditing the daily financials for the restaurant. Recorded and calculated all store inventories each month to ensure that our location operated according to the monthly budget. As the people manager for my restaurant, I was responsible for completing crew reviews and weekly crew schedules. Responsible for completing precise weekly projections related to sales and inventory for the store by analyzing previous sales and inventory. Required to monitor sales trends to ensure that labor and food cost targets are met daily and monthly. Responsible for ensuring the Restaurant Department Management (RDM) program is being completed in the store daily. Responsible for creating training plans and schedules for new and existing crew to ensure proper development of staff. Proficient in the use of various programs within the restaurant. This includes Excel, Word, Thought works, and Clearview.

Control movement of files, mail, and documents (both hardcopy and imaged) for the Operations division by identifying, locating, verifying, organizing, indexing, scanning, printing, and delivering of documents Maintain filing and charge out systems for tracking files allocation and retrieval, storage of claim files and statistical records Respond to telephone enquires relating to file requests and locations Scanning, verifying, and analyzing document information relating to imaged and non-imaged claims