Provided IT support for all North American users• Creation and administration of Active Directory objects• Administration of folder NTFS security permissions• Creation and administration of Exchange 2003/2010 mailboxes and groups, including using powershell• Management of email archiving for terminated users, using Symantec Enterprise Vault• RSA VPN user administration• UNIX account administration, via in-house developed script• Participation in Domain migrations/integrations and Exchange upgrades.• Performing Active Directory account audits• Setup of Access Control software to access various environments for support (Microsoft Management Console, Exchange Tools)• Bulk modification of AD and Exchange objects via scripting/powershell.• Troubleshooting a wide variety of issues including user access, application access and network connectivity• Resolution of Incident, Change and Task requests via Remedy ticketing system.• Recipient of a Positively Charged award Spring 2012

• Desktop Support troubleshooting and repairing IBM/Lenovo laptops, imaging and setup, providing hardware to new users• Windows NT4, 2000, XP, Vista and 7 OS support and troubleshooting• MS Office suite of tools• HP and xerox printers setup and troubleshooting• Working with blackberries to setup, and troubleshoot user issues• Video conferencing configuration and assistance• Supporting a main office as well as remote offices, traveling as required.• Lead support for hardware reconditioning of as many as 1000 computers and laptops