Steve Johnson Email & Phone Number

St Louis, Missouri, United States Based

LBS: A Danaher Operating Company. As a key member of the Danaher Commercial Excellence Group, crafting commercial standard work to drive harmonization and results across the globe; improving both efficiency and impact from corporate investments and commercial teams. Working in a global/matrixed environment, understanding current service processes and execution & making clear recommendations on service improvements and the standard work and processes that Leica Biosystems should deploy. Leading all aspects of the execution of the strategy and rollout globally, in coordination with the Service, Applications, and Sales Teams. Manage cross-functional coordination at all levels to translate customer needs, concerns and solutions across functional and stakeholder groups by leading and influencing others in global environment.

St Louis, Missouri, United States

Internal Danaher Transfer from SCIEX to Leica OpCo.

South Central Us Territory - St Louis Based

SCIEX: A Danaher Operating Company. Manage large team of technical experts providing field-based support of scientific research and clinical systems. P/L responsibility and ownership of all aspects of customer satisfaction and business success. Manage a large team to optimize operational efficiency and financial success, while exceeding client expectations. Plan and execute strategy based on analysis of financial and operational KPI’s. The role requires close collaboration with internal partners in capital sales, engineering, applications, finance, and business analytics.

Saint Louis, Mo - Based

Managed team of 14 technicians across 4 states supporting time-critical-response service to hospital and surgical center customers. P/L responsibility for achievement of financial objectives around revenue and margin growth. Forecasted and managed large capital-system site installation projects to completion and within budget. Analyzed financial results for revenue and profit margin growth, and reduction of cost, along product and individual contributor guidelines. Conducted client meetings to gauge satisfaction and assess needs.- Won key Team Safety Award: maintained incident-free workplace

New England, Ny, Nj And Eastern Canada Based

Life Technologies, (Now Thermo Fisher Scientific. formerly Applied Biosystems), manufactured and supported life science research and diagnostic systems, reagents and consumables. In this role I directed development and support of 16-person district covering New England, New York and New Jersey with ~$11.7 million in annual service-product sales in the form of service agreements. P/L ownership with responsibility for forecasting, quarterly variance analysis, and implementing corrective actions to meet and exceed plan. Monitored all aspects of the customer experience to achieve complete satisfaction. Additionally, I led a cross-functional project team to improve internal operational process that increased customer and employee satisfaction- Selected as “Service Excellence” Award winner based on performance- Prior positions within the organization included District Manager & Senior Field Service Engineer

Bachelor Of Science (Bs), Accounting And Finance

Activities and Societies: Northeastern University CPS Magna Cum Laude

Associate Of Science (A.S.), Accounting

Activities and Societies: Northeastern University CPS