Steve Kidd Email & Phone Number

Indianapolis, Indiana, United States

General duties and responsibilities include:-Providing training for field representatives on business submission and use of various systems-Providing troubleshooting and system administration for the field -Providing internal system support for home office employees-Creation of training material and reference material-Maintaining relationships with various.

Indianapolis, Indiana

General duties and responsibilities include:-Providing training for field representatives on business submission and use of various systems-Providing troubleshooting and system administration for the field -Providing internal system support for home office employees-Functioning as a house representative, working with clients to service their accounts.

Indianapolis, Indiana

- Obtained FINRA Series 7 License - Earned OneAmerica Yellowbelt certification for work on a process improvement project- Working in OneAmerica Securities home office, responsibilities include interpreting and processing requests on brokerage accounts on Pershing’s Netx360 platform, responding to email and phone requests to assist field reps with questions.

Fishers, IN USA

• Built and managed eBay store with 500+ items since 2015
• In less than 12 months achieved Top Rated Plus seller status, with monthly sales of $3K and an overall increase of 60.9% year over year, all while maintaining 100% positive feedback rating and 0.00% transaction defect.
• Managed a large inventory of items, handling a range of responsibilities including everything from acquisitions to liquidation of stale inventory
• Communicated with customers to answer questions, resolve issues, and collect payment
• Regularly conducted cost benefit analysis to maximize profitability for considerations such as shipping options, inventory direction, and program participation
• Maintained strong industry knowledge in order to adapt to a constantly changing and challenging collectibles industry

Carmel, IN USA

• Was promoted to Team Manager in 2008. Responsibilities included: developing and coaching associates, providing approvals on business decisions, facilitating meetings, preparing or interpreting various reports and.
• Was a member of the Research & Corrections Team, researching issues submitted to the Resolution Team Database, making any needed corrections, and communicating progress, options, and resolutions to brokers and.
• Gained experience with writing operating procedures, quality review, testing, project work, and analysis
• General processing duties in operations included processing requests on shareholder retirement accounts, such as excess distributions, required minimum distributions, death claims, divorce transfers, fiduciary.
• Transferred internally to Capital Bank & Trust Company in 2005 as a Senior Client Services Representative, and was promoted to Client Services Specialist in 2007, and then to Senior Client Services Specialist in 2012..

Chicago, IL USA

• Maintained relationships with purchasing agents from client base
• Served as the QS-9000 Lead Internal Auditor
• Duties included receiving inbound calls and processing orders, price quotations, and obtaining information regarding any issues that may develop with customers and relaying the information to Sales Engineers.
• Worked with other members of the Sales Department to determine possible resolution to sales issues such as lead-time reductions, billing issues, and authorization of returned goods
• Worked with the Quality Assurance Manager to conduct internal audits. Ensured continuous improvement, and retention of QS-9000 certification and compliance with program standards
• Creation of graphs, for the Engineering Department, which document data from various ongoing test programs to be presented to customers

Chicago, IL USA

• Duties included data entry, and managing a real estate tax management database using Microsoft Access
• Contacted various persons such as County Assessors for research purposes pertaining to database upkeep issues
• General office duties such as filing, faxing, and copying
• Began as a temporary Project Assistant for Esquire Staffing from November 2000 to March 2001

Computer Technology/Computer Systems Technology

Psychology

Education record