Steve Linnebach Email & Phone Number

Owns the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. A dedicated technical primary point of contact for our top-tier Premium customers. Responsible for managing and monitoring support interactions, serving as an internal advocate for customers, responding to customer escalations, and proactively escalating issues as needed. Meeting regularly with customers and providing proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, while partnering with the Customer Success and Account Team members.

Kansas City Metropolitan Area

Responsible for building and growing post-sales relationships with our customers as a trusted advisor to drive successful implementations. Ensure our customers achieve targeted business values from their investment resulting in them becoming our biggest champion and evangelist. Act as my customers primary liaison and is accountable for identifying and directly addressing business and technical issues.

Overland Park, Ks

Manage a team of trusted business advisers to clients, providing valuable guidance and communication for all services Databank provides. Provides regular reviews with each premier client as well as coordinating support tickets and incidents, managing them to resolution. Develops relationships while gaining an understanding of the client’s business, IT organization, and the role Databank provides. A seamless extension of the client’s staff and their spokesperson for the coordination of all Databank resources, ensuring clients receive excellent customer service as well as effective solutions.

Leawood, Ks

Create programs and plays for the Worldwide Client Success Team to use with IBM customers for adoption and expanded usage of their IBM Cloud services. Covering areas of IBM Watson, IaaS, PaaS and SaaS. Coordinate with Worldwide GEO Leaders to identify customers that need attention. Create reporting for Executives to highlight success and areas of improvement.

Lenexa, Ks

Handle worldwide delivery assignments for IBM Cloud Analytics Products. Customer's can purchase a set number of remote delivery hours to assist them in being successful in deploying to the IBM Cloud.

Lenexa, Ks

The IBM Software Accelerated Value Program delivers a proactive, cost-reducing, and productivity enhancing advisory service. The program pairs you with an assigned team who builds a foundational understanding of your overall environment. Through that understanding, the trusted partner works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve your environment, staff skill set, and processes.

Lenexa, Ks

Diagnosed and Resolved complex and mission critical customer problems. Handled critical down systems for Informix Database customers. Diagnosed defects encountered by Informix products.

Lenexa, Ks

Built patches for defects that customers encountered. Debugged and coded fixes for customer found Informix defects. Assisted overseas teams with diagnosing technical problems.

Lenexa, Ks

Technical support engineer for Informix products (IDS, SE, 4GL and I-SQL).