Steve Mitchell Email & Phone Number

Manchester, NH, US

Westford, MA, US

• Develop and deliver customer-facing and internal-only in-person, remote, and webinar training... including:
• Paid 2-day on-site or four 4-hour remote instructor-led product training, including "hands-on" labs.
• Free 4-hour remote and in-person instructor-led product training, including "hands-on" labs, as well as shorter in-depth feature training.
• Free internal-only video training on how to deploy a NETSCOUT Service Assurance lab in AWS using CloudFormation.

Westford, MA, US

• Member of NETSCOUT's Office of the Chief Technology Officer (O-CTO), NETSCOUT’s self-described “Seal Team 6” for the wireless service provider market.
• Deployed and maintained O-CTO demo labs in AWS using CloudFormation and on appliances ($2.5M+ in equipment value).
• Developed deployment best practice documents.
• Facilitated best practice adaptation by North American tier one and tier two wireless service provider customers.
• Developed customized training for North American tier one and tier two wireless service providers in conjunction with NETSCOUT University course developers and trainers when NETSCOUT University was enterprise-focused.
• Created NETSCOUT’s O-CTO’s on-line product training. Developed the curriculum for probe and performance management products, managed contributions from Product Managers, System Engineers, and On-site Engineers to.

Westford, MA, US

See "Principal Solutions Architect" above.

Westford, MA, US

See "Principal Solutions Architect" above.

Westford, MA, US

• Addressed consistency and reproducibility of NETSCOUT’s deployment services by developing best practice guides covering NETSCOUT’s core products containing a significant amount of information not found in other.
• Developed a study/student guide for “knowledge transfers”, i.e., informal training.
• Developed a series of Methods of Procedure for upgrading NETSCOUT’s Performance Manager and InfiniStream products in association with NETSCOUT’s Engineering and Support teams.
• Provided deployment, training, network assessment, and/or fault isolation using protocol analysis for various tier one and tier two wireless service providers, MSOs, network equipment manufacturers, financial.
• Mentored junior consultants in product line use and best practices.

Westford, MA, US

• Provided pre-sales technical support, which included product orientation and training, installation and configuration, and troubleshooting of Performance Manager, Sniffer Intelligence (incl VoIP, Mobile IP.
• Demonstrated product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators.
• Removed technical inhibitors to closing sales.
• Provided an interface between direct/indirect sales teams and Product Management and Product Support).

Westford, MA, US

• Provided network assessment, and/or fault isolation using protocol analysis, deployment services and training for Network General’s customers.
• Developed a study/student guide for ad hoc training used by Network General’s Professional Services team.

US

See "Staff Consultant" above.

US

• In less than one year increased European funnel ten times from $100K to $1M.
• Developed channel partners in U.S., Canada, and Europe (as well as internal field personnel) on how to persuasively demonstrate products features, articulate technical advantages, deployment considerations, and.
• Demonstrated product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators.
• Provided pre-sales technical support, which included product orientation & training, installation & troubleshooting of ClearSight line of protocol analyzers and deep-capture products.
• Performed protocol analysis to prospective customers to aid in the sale of our products & to existing customers as a courtesy when requested by sales.
• Created competitive analysis on specific competitor’s product lines as well as on specific competing products.

US

• Team lead for Enhanced Services Support team supporting Cisco routers, switches, CallManager, and Unity equipment, as well as Microsoft Servers.
• Coached junior personnel on policy and procedures, and providing guidance on supporting customers.
• Documented and standardized procedures for performing remote and on-site preventive and pro-active maintenance including identifying problematic Cisco log and Microsoft Event-Log entries.
• Covering New England.

• HS Computer Teacher
• Taught a two-semester class covering Intro To Computers, Intro To Microsoft Windows, Intro to WWW & E-mail, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and integrating Word, Excel & Access.
• Improved course curriculum by removing redundancy among computer classes and separating out non-computer related topics into their own classes. IT Manager
• Replaced NT4 server and “LAN Suite” email server with Win2K server and Exchange 2K server.
• Replaced Windows print servers with distributed HW print servers.
• Instituted server and workstation policies to improve reliability, reduce maintenance, and institute a consistent user experience among the PCs.

Santa Clara, CA, US

• Restored or improved damaged relationships with customers such as AT&T, WorldCom, Sprint and SBC.
• Significant contributor to the generation of $5.8M+ in revenue by penetrating key customers such as BellSouth, AOL, AT&T Wireless, Avici, Hyperchip, and Cox Communications amid stiff competition, in some cases growing.
• Identified need and given responsibility and segment leadership for cultivating Communication Service Providers (CSPs) in the Americas into a strategic rather than an opportunistic market segment. This included growing.
• Aligned technical pre-sales mgt and sales teams to address unique CSP support needs that fell outside of the tech pre-sales team’s traditional scope of work.
• Developed and refined engagement plans with sales, and led sales and tech pre-sales teams in implementing them.
• Covered North and Latin America.

• Demoed product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators.
• Provided pre-sales tech support, which included product orientation & training, installation, & troubleshooting of the DA-30 and Domino line of protocol analyzers.
• Trained U.S. & Canadian SEs, sales, and MRs on how to persuasively demo products features, articulate technical advantages, & effectively removing technical obstacles to closing business. (e.g., overcame NCR’s.
• Provided protocol analysis & baselining services.
• Proposed new product line, of which many features were implemented in a subsequent product line.
• Starred in a marketing video for LinkView to train reseller network technicians in troubleshooting & baselining networks using protocol analyzers.