Steve Mitchell Email & Phone Number

Manchester, Nh, Us

Westford, Ma, Us

• Develop and deliver customer-facing and internal-only in-person, remote, and webinar training . . . including: • Paid 2-day on-site or four 4-hour remote instructor-led product training, including "hands-on" labs.• Free 4-hour remote and in-person instructor-led product training, including "hands-on" labs, as well as shorter in-depth feature training.• Free internal-only video training on how to deploy a NETSCOUT Service Assurance lab in AWS using CloudFormation.

Westford, Ma, Us

• Member of NETSCOUT's Office of the Chief Technology Officer (O-CTO), NETSCOUT’s self-described “Seal Team 6” for the wireless service provider market. • Deployed and maintained O-CTO demo labs in AWS using CloudFormation and on appliances ($2.5M+ in equipment value).• Developed deployment best practice documents.• Facilitated best practice adaptation by North American tier one and tier two wireless service provider customers.• Developed customized training for North American tier one and tier two wireless service providers in conjunction with NETSCOUT University course developers and trainers when NETSCOUT University was enterprise-focused.• Created NETSCOUT’s O-CTO’s on-line product training. Developed the curriculum for probe and performance management products, managed contributions from Product Managers, System Engineers, and On-site Engineers to ensure established content and production standards were met, and managed the review of those lessons by qualified third parties.• Mentored team members new to NETSCOUT in product line use and best practices.• Facilitated any priority technical support that NETSCOUT Application/Sales/Systems Engineers and On-site Engineers may need, including facilitating bug resolution and fixes, and product enhancements.• Subject matter expert for NETSCOUT’s alarming and alarm management features.• Deployed and managed Ubuntu/OpenStack (production configuration and DevStack + compute nodes) to demonstrate how NETSCOUT products can monitor a private cloud.

Westford, Ma, Us

See "Principal Solutions Architect" above.

Westford, Ma, Us

See "Principal Solutions Architect" above.

Westford, Ma, Us

• Addressed consistency and reproducibility of NETSCOUT’s deployment services by developing best practice guides covering NETSCOUT’s core products containing a significant amount of information not found in other NETSCOUT documentation. An edited version of this becomes a Deployment Report, which is given to the customer at the end of the engagement. • Developed a study/student guide for “knowledge transfers”, i.e., informal training. • Developed a series of Methods of Procedure for upgrading NETSCOUT’s Performance Manager and InfiniStream products in association with NETSCOUT’s Engineering and Support teams. • Provided deployment, training, network assessment, and/or fault isolation using protocol analysis for various tier one and tier two wireless service providers, MSOs, network equipment manufacturers, financial institutions, US and Canadian government institutions, educational institutions, retailers, human resource companies, insurance companies, security companies, and hospitals.• Mentored junior consultants in product line use and best practices.

Westford, Ma, Us

• Provided pre-sales technical support, which included product orientation and training, installation and configuration, and troubleshooting of Performance Manager, Sniffer Intelligence (incl VoIP, Mobile IP, Multicast/FIX), Multi-Segment Analysis (incl. multi-tier), Global Sniffer, and InfiniStream line of flow analysis, reporting, protocol analyzers and deep-capture products.• Demonstrated product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators.• Removed technical inhibitors to closing sales. • Provided an interface between direct/indirect sales teams and Product Management and Product Support).

Westford, Ma, Us

• Provided network assessment, and/or fault isolation using protocol analysis, deployment services and training for Network General’s customers.• Developed a study/student guide for ad hoc training used by Network General’s Professional Services team.

Us

See "Staff Consultant" above.

Us

• In less than one year increased European funnel ten times from $100K to $1M.• Developed channel partners in U.S., Canada, and Europe (as well as internal field personnel) on how to persuasively demonstrate products features, articulate technical advantages, deployment considerations, and effectively remove obstacles (technical, financial, delivery, …) to closing business.• Demonstrated product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators.• Provided pre-sales technical support, which included product orientation & training, installation & troubleshooting of ClearSight line of protocol analyzers and deep-capture products.• Performed protocol analysis to prospective customers to aid in the sale of our products & to existing customers as a courtesy when requested by sales.• Created competitive analysis on specific competitor’s product lines as well as on specific competing products.• Published White Papers.• Worked with publication test labs to ensure positive evaluations of our equipment. • Covered Eastern U.S., Canada & Europe.

Us

• Team lead for Enhanced Services Support team supporting Cisco routers, switches, CallManager, and Unity equipment, as well as Microsoft Servers.• Coached junior personnel on policy and procedures, and providing guidance on supporting customers.• Documented and standardized procedures for performing remote and on-site preventive and pro-active maintenance including identifying problematic Cisco log and Microsoft Event-Log entries. • Covering New England.

HS Computer Teacher• Taught a two-semester class covering Intro To Computers, Intro To Microsoft Windows, Intro to WWW & E-mail, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and integrating Word, Excel & Access. • Improved course curriculum by removing redundancy among computer classes and separating out non-computer related topics into their own classes. IT Manager• Replaced NT4 server and “LAN Suite” email server with Win2K server and Exchange 2K server. • Replaced Windows print servers with distributed HW print servers.• Instituted server and workstation policies to improve reliability, reduce maintenance, and institute a consistent user experience among the PCs. • Updated staff and computer lab hardware and office applications.

Santa Clara, Ca, Us

• Restored or improved damaged relationships with customers such as AT&T, WorldCom, Sprint and SBC.• Significant contributor to the generation of $5.8M+ in revenue by penetrating key customers such as BellSouth, AOL, AT&T Wireless, Avici, Hyperchip, and Cox Communications amid stiff competition, in some cases growing business during a period of contraction and spending freeze, in other cases achieving sole supplier status.• Identified need and given responsibility and segment leadership for cultivating Communication Service Providers (CSPs) in the Americas into a strategic rather than an opportunistic market segment. This included growing revenues from $4M to $5M per annum.• Aligned technical pre-sales mgt and sales teams to address unique CSP support needs that fell outside of the tech pre-sales team’s traditional scope of work.• Developed and refined engagement plans with sales, and led sales and tech pre-sales teams in implementing them.• Covered North and Latin America.

• Demoed product lines, effectively positioning superior product strengths to offset product weaknesses while highlighting competitive differentiators. • Provided pre-sales tech support, which included product orientation & training, installation, & troubleshooting of the DA-30 and Domino line of protocol analyzers. • Trained U.S. & Canadian SEs, sales, and MRs on how to persuasively demo products features, articulate technical advantages, & effectively removing technical obstacles to closing business. (e.g., overcame NCR’s technical concerns to choosing Domino/LinkView as their exclusive tool of type, a deal yielding over $2M.) • Provided protocol analysis & baselining services. • Proposed new product line, of which many features were implemented in a subsequent product line. • Starred in a marketing video for LinkView to train reseller network technicians in troubleshooting & baselining networks using protocol analyzers. • Covered Eastern US & Eastern Canada.