Steve Phillips Email & Phone Number

Charlotte, North Carolina, United States

Responsible for development, implementation and attainment of annual business plan, operating budget and orders budgetExecutes implementation of objective/initiatives for service, modernization and new equipment business (i.e. Safety, Quality, market pricing etc.)Responsible for managing HR related processes including people development, staffing, compensation, and performance management. Develop and foster communication between all departments including effective problem resolutions.Responsible for creating an environment of customer and employee satisfactionManage, foster relationships with contractors involving ground maintenance, office construction and property management for the branch office location including contract negotiating.Analyzing construction blueprints plans & providing the best installation plan for installers.Creating and planning the execution of installation, projects and processes undertakings for the CEO and President on a regular basis.

Charlotte Nc

· Supervisor for track rentals, race days and events.· Emergency Medical Technician for the state of North Carolina responsible for patient care.· Prepare, create and implement NASCAR recovery classes for Charlotte Motor Speedway.· Provide CPR and BLS training as a certified instructor for the American Heart Association.· Responsible for employee camping arrangements and scheduling.· Schedule security, wrecker drivers and provide familiarization courses on hooking, towing race cars procedures on race track and radio etiquette. · Emergency Medical Technician for the state of North Carolina responsible for patient care.· Services provided are security, firefighting, wrecker driver, and heavy equipment operator for track prep, flatbed tow trucks, and vacuum trucks.

North Carolina

· Supply music, marketing and entertainment for restaurants, taverns, weddings, birthday parties, apartment complexes, and home owner associations. · Provide sound for banquets, conferences and events. · Provide Announcement services, such as big voice introductions and master of ceremonies. · Hire, recruit, train and manage 12 employees.

Charlotte, North Carolina Area

· Provide leadership and manage overall direction for the Field Service Technician team.· Responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible.· Support new employees through training and future development. Demonstrate and coach behaviors that ensure quality customer service.· Train existing Installers/Technicians on changing processes, procedures and technologies.· Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards.· Monitor and coach to improve team and individual performance. Manage fleet-related processes including vehicle maintenance and upkeep. Address any escalated customer and/or employee issues.

West Palm Beach, Florida Area

· Contracted facilities to maintain prompt, efficient and courteous service to AAA members on a 24-hour/365 day basis.· Implement all Club and national strategies relating to operations and training to assigned contractor network.· Oversaw the day-to-day operation of all assigned emergency road service facilities to meet or exceed all quality performance standards in a cost effective manner.· Implemented any changes necessary to comply with quality standards.· Ensured all external strategies and training objectives are implemented and carried out to assigned contractor group.· Responsible for ERS facility visitations and review new programs/procedures, provide training and personally discuss any substandard performance to enhance contractor relations. · Provided timely and accurate follow-up on payment requests, facility mis-paid calls, and member complaint or damage reports.· Created plans to enhance efficiency, training and service delivery while reducing costs.

Charlotte, North Carolina Area

· Created and implemented press conferences, media kits, and media advisories for local and state wide media.· Lobbied for specific laws concerning AAA members in NC & SC pertaining to driver education, traffic safety and driving laws.· Assisted in legislative bill drafts, program studies and execute grass roots efforts for bill support.· Spokesperson for AAA Carolinas on driver safety and automotive travel.· Promoted, train and created traffic safety training programs for NC and SC State DOT, DPS and DMV programs.· Managed four departments, facilities, traffic safety, communications and AAA foundation. · Responsible included staff, office personnel, P&L budget and day to day operations.· Created public service announcements in video, print and radio ads, implemented safety contests and growing the AAA safety message.· Provided train the trainer courses to state highway patrol officers, police and driver instructors.· Responsible of the Field Operations assigned for Palm Beach County and the Treasure Coast.

Camillus Ny

· Lieutenant - Engine and ladder crew.· Trained and directed firemen on techniques for fighting fires and policy procedures.· Assisted and worked on ambulance calls for patients in all fields of medical care.· 4 years Transport basic life support ambulance for patients for Camillus Fire Department and rescue to 4 hospitals in the city of Syracuse, NY, providing patient care.

General Studies; Carpentry

State Of New York - Fire Fighter Essentials, 1001 Firefighter