Steve Radnor Email & Phone Number

Harrisburg, Pennsylvania Area

Responsible for developing, coordinating and delivering Bank-wide employee development, training, and education. Implementing strategies to achieve goals developed for the training department as part of the Bank’s annual strategic blueprint and ensures the department's compliance with operating policies, procedures, and regulatory requirements. Developed programs helped the Bank be selected ‘Best Banks to Work For’ in the nation by American Banker 2020 and 2023; in addition to Newsweek’s Best Banks’ 2022 and 2023.➟ Flexible Facilitator: Personalized facilitator/student guides to lead dynamic workshops effectively in order to meet the needs of the adult learner in-person or virtually. Courses entail orientation, customer service, culture development, ethics, communication, team development, change and conflict management, problem solving, leading effectively, products & services, and even LinkedIn branding. Now, backup producer of Bank podcasts.➟ Ongoing Development: Key member to develop, design, edit, update and improve in-person, virtual, CBT, & video training. Partnering with department leaders to help build on-the-job training list for new and counsel current members. Revamped courses to include new supervisor training, nine session mid-level leadership course, and enhancing a professional development library while maintaining our team’s communication intranet page; all of which focus on generating members with a positive attitude, great aptitude, and encouraging good work ethics.

In this senior HR role, I oversaw a team of 225 human resources managers at 10 locations across 8 states. Because we operated in so many different states, it was critical for me to stay current on diverse knowledge of state employment laws & federal HR laws so that I could be a source of information & advisor regarding interpretation & application of HR laws/policies. I even created policies/programs that impacted employee morale & compliance across all 10 organizations. With so many locations, staffing allocation was one of my key focuses. I created the staffing strategy & oversaw succession planning that ensured we had adequate staffing & that the team received the training they need to achieve success.Although I was leading HR leaders, I made other contributions; i.e.:➟ Transforming teams is one of my specialties. During the 1st year of my leadership, I helped take this organization from #23 of 24 teams to #2. This was a recruiting organization where production & performance metrics were closely monitored. When I took over as the Sr. HR Manager, the organization only met 83% of their production goal, while morale was very low. Only after reaching out to untapped resources, introducing 2-way internal communication programs, updated recognition tactics & promoted leadership engagement, our production went from 83% of goal to 128% within just a few months.➟ I truly believe that proper training & internal communication are the keys to a healthy, happy & productive workforce. After intial contact with unit we were able to narrow down the training deficiencies & renew. Then, I introduced a SharePoint site that enabled prompt access to internal communication & modern development materials. Additionally, I ensured that the leadership team listened & reacted quickly to concerns & as required, enforce regulations.

Phoenix, Arizona Area

As the sole HR manager for a 180-person organization, I oversaw HR policies and employee relations programs. I directly advised and consulted with senior leadership regarding hiring, termination, discipline and policy interpretation. Although it is done a bit differently in the military, we still have to recruit and strategically allocate our staff. I created staffing plans, oversaw career path planning, directed recruitment for specialized hiring needs, wrote job postings, screened and interviewed potential employees and selected internal or external candidates. Here are the highlights of how I made an impact in this role:➟ Shaping internal employee culture is something that I truly enjoy. I looked for ways to foster collaboration among my team and create positive work environments through internal communication programs as well as recognition, bonus and promotion programs.➟ Workplace culture starts with an effective recruiting, hiring and new hire orientation process. I ensured all new employees received consistent on-boarding processes including clear communication of policies and expectations. In addition, educated employees regarding benefits programs including health and life insurance, educational benefits, vacation, leave of absence, family leave (similar to FMLA), disability and relocation expenses. In addition, I worked with finance to resolve payroll discrepancies, manage pay grade changes and process any bonuses.➟ Unfortunately, when you get a diverse group of employees together, there will be disagreements and issues. I mitigated employee complaints regarding harassment or EEO discrimination through education, effective mediation methods and consistent application of policies. When there were complaints or incidents, I conducted investigations and recommended resolution including termination, demotion or even prosecution.

I have always excelled at working with people. In this role, I directed the staffing allocation, morale and communication programs that impacted team of 50+ maintenance personnel. I monitored performance reports and determined promotion eligibility, I coordinated the employee transfer process and provided human resources advice, guidance and consultation to senior leadership regarding termination, discipline and policy enforcement.➟ I was asked by leadership to build employee morale and work on creating a cohesive team because I was good at listening to employees, assessing their needs and concerns and finding ways to ensure they felt valued. Any time there were performance issues with an employee, I was asked to counsel and mentor workers to improve substandard conduct, policy non-compliance or subpar performance.➟ Our team performed as the #1 of 6 units in our productivity during my short stint, and became the symbolic team for the next year afterwards. I used my leadership and training skills to improve our internal communication and find ways to connect with and motivate personnel, despite the diverse array of personalities and cultures.

I loved teaching, especially in this role where I taught leadership and communication skills in 7 annual 6-week college credited courses that educated 600 managers a year, including foreign military leaders from Poland, Germany, Romania and England. This comprehensive leadership course covered professional communication, team building, employee relations and human resources skills that directly impacted the people they led. ➟ Although we had curriculum that was provided due to college accreditation, I was able to customize my teaching methods and presentation style to appeal to all adult learners. Each year, I facilitated an average of 1,600 annual classroom hours and tried to keep my students engaged in the course with an interactive classroom environment that provided actionable skills and strategies. By creating better leaders, I know that I positively impacted my students’ effectiveness as managers as well as the work environment of the people they managed.➟ I often started by administering assessments, evaluating proficiencies and assessing any skills gaps. Any time a student was struggling, I provided one-on-one support to ensure their academic and leadership success. I was asked to teach a 3-day instructor course that prepared 16 trainers to deliver this same valuable training content at their respective locations.

Nellis Afb, Las Vegas, Nv

I started my Air Force career as an aircraft maintainer, and did so well with it, I was honored to be hand-selected as a maintainer to the world’s premier precision aerial demonstration squadron.This team is known for supporting the Air Force recruiting and retention programs, reinforcing public confidence in the Air Force and demonstrating to the public the professional competence of Air Force members. The team of Thunderbirds helped strengthen morale and esprit de corps among Air Force members, support Air Force community relations and people-to-people programs, and of course represent the United States and its armed forces to foreign nations, while at the same time projected international goodwill.

Nellis Afb, Las Vegas, Nv

College Credited: Provided in depth technical F-16, A-10 & YF-22 aircrafts weapons system electrical and mechanical maintenance training using classroom and hands-on practical instruction.

Bachelor Of Arts (Ba), Organizational Management, Magna Cum Laude

Associate'S Degree, Human Resources Management

Associate'S Degree, Educational/Instructional Technology

Associate'S Degree, Armament Systems, Work Related

Activities and Societies: Active Duty Military