Steve Morrell Email & Phone Number

Helsinki, FI

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Helsinki Metropolitan Area

Support from HEL is a community of Support Professionals based in Helsinki. We gather every few weeks to share, learn and grow together. We usually visit the office of one of our members in order to grow everyone's network and have a bit of fun while at it.

Managing a global team of Support, Deployment & Cloud Operations engineers, helping customers in the manufacturing space to be successful in using aPriori product cost management software to realize cost savings.Personal responsibilities include:* Managing training and development of the teams.* Developing and tracking KPIs & OKRs based on customer.

Cambridge, United Kingdom

Managing a global team of support and deployment engineers, helping customers in the manufacturing space to be successful in using aPriori product cost management software to realize cost savings. Personal responsibilities include:* Reviewing customer tickets that pass through the support team, ensuring quality and clarity for other teams.* Managing.

Cambridge, United Kingdom

• aPriori is a software company that develops and markets product cost management software for the engineering and manufacturing sectors. My role is a senior deployment and support engineer, with special responsibility.
• Developing and enhancing the support process. Developing and implementing a new customer support help-center using Zendesk.
• Assisting other support engineers with issues and workflow.Delivering pre-sales technical presentations, and managing pre-sales technical activities.
• Supporting end-users by answering their questions and helping them to resolve their issues.
• Assisting customer IT teams in managing the infrastructure required for an enterprise costing solution.
• Working closely with the internal development and QA teams in understanding and reproducing customer issues.

Cambridge, United Kingdom

• aPriori is a software company that develops and markets product cost management software for the engineering and manufacturing sectors. My role is a deployment and support engineer, with special responsibility in the.
• Assisting the sales team by delivering pre-sales technical presentations.
• Supporting end-users by answering their questions and helping them to resolve their issues.
• Assisting customer IT teams in managing the infrastructure required for an enterprise costing solution.
• Working with the internal development and QA teams in understanding and reproducing customer issues.
• Performing initial product installation for new customers, and assisting with database configuration.

Cambridge, United Kingdom

• D-Cubed Components develops C++ software component libraries for geometric constraint management as a part of commercial CAD solutions. These are licensed as commercial products by Siemens PLM Software. My role within.
• Providing customer support for products used in major CAD solutions.
• Assisting prospective customers in successful evaluations.
• Delivering customer training courses.
• Managing product release processes, and integrating internal processes after the takeover by Siemens PLM.
• Developing product manuals, new feature summaries, and powerpoint training material.

• My initial role in the Technology Partnership (TTP) was as a software developer, developing control software for high throughput screening labs with pharmaceutical companies such a GlaxoSmithKline. The division that I.
• Application development in Delphi and C#
• Oracle database administration
• Designing and implementing InstallShield installation packagesMy later customer facing roles included:
• Post sales customer support
• Attending pharmaceutical conferences, and developing those customer contacts

Master Of Philosophy (Mphil), Speech Recognition

Activities and Societies: Karate, Queens' college

Bachelor'S Degree, Electrical And Electronic Engineering, 2.1

Activities and Societies: Karate, Rifling