General Manager
Wild Card Casino
Experienced General Manager with 15 years management experience overseeing Bar/Restaurant, Security/Surveillance, Maintenance, Customer Service/Business Accounts and Cashiers. Bar/Restaurant - Managed personnel, shift scheduling, open/close and training on POS SystemMaintenance - Responsible to evaluate maintenance issues and repairsSecurity/Surveillance - Supervised security staff, set schedules and Responsible for escalated issues.Customer Service - Serviced VIP Clientele, Ultimately responsible for all disputes including excessive alcohol consumption, machine malfunctions, assault issues etc.Cage Operations - Supervised all cashiering operation in the casino including money transfers, cash handling and end-of-business closingMarketing - Responsible for Special Event operations including staffing, set-up and management of the eventAccounting/Finance - Responsible for end-of-business closing for Cage Operations which entailed $100, 000 to $200,000/night cash register reconciliation, accounting reports, accounting reconciliation of all financial accounts via nightly reports, and final reporting to accounting/financial department nightly.Inventory - Responsible for inventory and vendor management.Human Resources - Interviewed and screened employees, disciplinary action and performance evaluations.