Steve Sparks Email & Phone Number

Inwood, Wv, Us

Winchester, Virginia, United States

United States

Heating and air conditioning

United States

United States

College Park, Maryland, United States

Germantown, Md

Bethesda, Maryland

-Helped build positive client relationships -Recruited, trained, and developed staff -Handled complaints and queries from clients and staff-Managed the work order system including invoice logging and generating service work orders -Attended management meetings and conducted Service Department meetings -Worked with the Shop Foreman and Dispatcher to ensure client vehicles are serviced properly and in a timely manner -Oversaw the Service Department including Technicians, Advisors, Service Call Center Agents, Valet, and Detailers-Oversaw all recon repairs, accessory installs, and sales client returns -Forecasted goals and objectives for the department and strove to meet them -Utilized various systems including Dealertrak, ASRPro, Xtime, TSD, In.honda, JMA, and Accessa

Catonsville, Maryland

-Greeted customers-Managed technician workflow-Recommended services to customers-Ordered parts and inventory-Keeping customers updated on the status of their vehicle repairs-Managed and tracked lead counts as well as customer satisfaction ratings-Generated and closed sales-Delivered a high level of customer service and quality control over all aspects of the center's business, operations, and work product

Gaithersburg, Md

-Maintained manufacturer certification-Ascertained automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules-Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions-Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles-Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system-Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation-Maintained automotive records by recording problems and corrective actions planned

Omaha, Ne

-Maintained manufacturer certification-Ascertained automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules-Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions-Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles-Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system-Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation-Maintained automotive records by recording problems and corrective actions planned

Council Bluffs, Ia

-Maintained manufacturer certification-Ascertained automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules-Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions-Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles-Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system-Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation-Maintained automotive records by recording problems and corrective actions planned

Council Bluffs, Ia

-Maintained manufacturer certification-Maintained Extensive knowledge of Nissan products -Greeted customers and handled transactions -Maintained store inventory as needed and ordered specialty parts at customer request