Drove team-wide implementation of MadCap Flare content management system and migration of 200+ SOP documents in 13 language variants.Developed project plan to meet leadership requirements including: - Schedule to ensure completion of content migration and restyling across team of 10 specialists at three global sites - Weekly internal and bi-weekly external reports to stakeholders - Two weekly team working sessions to support knowledge sharing and group problem solvingBalanced priorities and delivered on-time completion of all project goals including:- MadCap Flare software implementation- Content migration from Word to MadCap Flare and centralized cloud drive- Training/onboarding experience for each specialist- Provided technical support in use of MadCap Flare and auxiliary Git version control softwarePartnered with organization Content Manager in launch of Amazon Projects (AP), a new project management tracking software for KMDeveloped and led internal post-launch improvement projects to optimize AP functionality- Decentralized project approval process reduced turnaround time by 50%- Team-specific project approval process reduced erroneous approvals of incomplete project requests by 75%- Project-specific task lists reduced unnecessary manual task marking by 35% and increased relevancy of project reportingDeveloped relationship with high-impact Alexa Information data customer to build and launch a portfolio of 15 data analysis projects which led to elimination of Amazon's quality gap to competitor.Scoped and developed roadmap for 12 new workflow projects from testing through launch- Participated in User Acceptance Testing (UAT) for all launches to improve end user experience (UX)- Authored SOP content in global style based on customer-defined data requirements to produce consistent data labeling across eight worldwide operations sites- Served as cross-functional liaison between engineering, operations, training, and localization teams

Led team of 20+ analysts in production of critical data for Alexa devices.Spearheaded analyst team that launched the Echo Show from early-stage beta through product release to the public.

Produced, edited, and delivered transcriptions of highly-sensitive material as defined by customer deadlines.