Steve Thaw

Steve Thaw Email and Phone Number

Program Manager @ Boston University
Steve Thaw's Location
Brookline, Massachusetts, United States, United States
Steve Thaw's Contact Details

Steve Thaw personal email

n/a
About Steve Thaw

A Certified ScrumMaster and PRINCE2 Practitioner. Drives customer solutions for global machine learning projects and builds strategic content to ensure delivery of consistent and high quality data at scale. Builds customer trust through proactive communication and partnership with internal and external stakeholders. Converts high-level data science customer needs into simplified and accessible content. Strong mentor to associate-level employees.

Steve Thaw's Current Company Details
Boston University

Boston University

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Program Manager
Steve Thaw Work Experience Details
  • Boston University
    Project Manager - Development And Alumni Relations
    Boston University Jul 2023 - Present
  • Amazon
    Program Manager - Amazon Product And Process Design System
    Amazon Dec 2021 - Jun 2023
  • Amazon
    Program Manager & Content Strategist - Alexa Data Services Knowledge Management
    Amazon Sep 2017 - Dec 2021
    Greater Boston Area
    Drove team-wide implementation of MadCap Flare content management system and migration of 200+ SOP documents in 13 language variants.Developed project plan to meet leadership requirements including: - Schedule to ensure completion of content migration and restyling across team of 10 specialists at three global sites - Weekly internal and bi-weekly external reports to stakeholders - Two weekly team working sessions to support knowledge sharing and group problem solvingBalanced priorities and delivered on-time completion of all project goals including:- MadCap Flare software implementation- Content migration from Word to MadCap Flare and centralized cloud drive- Training/onboarding experience for each specialist- Provided technical support in use of MadCap Flare and auxiliary Git version control softwarePartnered with organization Content Manager in launch of Amazon Projects (AP), a new project management tracking software for KMDeveloped and led internal post-launch improvement projects to optimize AP functionality- Decentralized project approval process reduced turnaround time by 50%- Team-specific project approval process reduced erroneous approvals of incomplete project requests by 75%- Project-specific task lists reduced unnecessary manual task marking by 35% and increased relevancy of project reportingDeveloped relationship with high-impact Alexa Information data customer to build and launch a portfolio of 15 data analysis projects which led to elimination of Amazon's quality gap to competitor.Scoped and developed roadmap for 12 new workflow projects from testing through launch- Participated in User Acceptance Testing (UAT) for all launches to improve end user experience (UX)- Authored SOP content in global style based on customer-defined data requirements to produce consistent data labeling across eight worldwide operations sites- Served as cross-functional liaison between engineering, operations, training, and localization teams
  • Amazon
    Lead Data Analyst
    Amazon Jul 2015 - Sep 2017
    Boston
    Led team of 20+ analysts in production of critical data for Alexa devices.Spearheaded analyst team that launched the Echo Show from early-stage beta through product release to the public.
  • Audio Transcription Center
    Transcriptionist And Copy Editor
    Audio Transcription Center Nov 2009 - Jul 2015
    Boston, Ma
    Produced, edited, and delivered transcriptions of highly-sensitive material as defined by customer deadlines.

Steve Thaw Skills

Proofreading Research Writing Copy Editing Creative Writing Public Speaking Microsoft Office Transcription Typing Editing Scriptwriting Social Media Data Analysis Sql Tableau Ms Excel Pivot Tables Speech Analytics Powerpoint

Steve Thaw Education Details

Frequently Asked Questions about Steve Thaw

What company does Steve Thaw work for?

Steve Thaw works for Boston University

What is Steve Thaw's role at the current company?

Steve Thaw's current role is Program Manager.

What is Steve Thaw's email address?

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What is Steve Thaw's direct phone number?

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What schools did Steve Thaw attend?

Steve Thaw attended Boston University, Boston University.

What are some of Steve Thaw's interests?

Steve Thaw has interest in Creating Compelling Experiences, Politics, High Quality Scripted Television, Civil Rights And Social Action.

What skills is Steve Thaw known for?

Steve Thaw has skills like Proofreading, Research, Writing, Copy Editing, Creative Writing, Public Speaking, Microsoft Office, Transcription, Typing, Editing, Scriptwriting, Social Media.

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