2022 Global Strategic Accounts & Speciality Support MVP Finalist

Sales and Marketing• Managed 3 of top 10 revenue accounts, successfully achieving sales targets past 5 quarters.• Monitored POS data and sales order positioning on weekly, monthly, and quarterly basis.• Assisted in sales support for line presentations, event promotions, and consumer engagements.• Successfully performed 8+ live event promotions and product demonstration events.Product Management• Maintained product knowledge of account item assortment.• Worked with product leads on item management, cost/retail analysis.• Reduced excess inventory.Customer Service• Regular interpersonal communication with Account Sales rep, retail buying team, and other end user account personnel.• Superior communication and attention to detail on daily, weekly, and monthly order processing, shipping, and inventory information.

Sales and Marketing• Assisted and created and implemented consumer rewards and loyalty program.• Aided in on-site and social media marketing campaigns and ads for holiday promotions.• Achieved regular monthly leader for sales/orders placed, online chats recorded, and total call volume.Product Management• Created limited edition glove models for online sales (5-10 models/year).• Ongoing product knowledge across 3 brands.• Assisted in online custom glove and helmet interactive builder.Customer Service• Head return specialist – inspecting and maintaining quality control on returned product.• Interpersonal communication through team members, shipping and warehouse personnel, and end consumer.• Expert in customer retention and situation management.• In charge of new hire training and development.• Acting manager on duty when needed.

RawlingsGear.com, November 2012 – March 2013Ecommerce Customer Service• Engaged in interpersonal communication with end consumers.• Assisted in order placement and shipping information.• Head return liaison for product quality control.• Assisted in wood bat engraving and detailing.New Balance, October 2012 – November 2012Warehouse and Inventory Management• Unloaded and scanned freight into sorting and inventory management systems.• Pulled incoming orders through warehouse location search and pickup.• Executed quality control checks.• Obtained working knowledge of dock bay windows and doors, and other freight assistance equipment.

• Unloaded incoming merchandise off trailer trucks.• Acting liaison between management and store associates• Achieved store display and POG image goals for weekly ad promotions.• Executed in holiday promotions and consumer sales assistance.• Executed FIFO and LILO inventory based upon product assortment and weekly sales requirements.

Verified identification of students to allow proper accessMaintained proper operations of equipment and served as a personal trainer

Created, managed, and analyzed an investment portfolio through research, hands-on investing, and evaluation for the capital marketsWith the allowance of $200, 000 given by the college for investments, through careful research, collaboration with fellow members the decision to invest in Under Armor products resulted in an increase in profitSigma Alpha Epsilon Fraternity

Answered customers' questions and mediated complaints Provided excellent customer service by assisting customers in finding various items by requestManaged a cash register

Surpassed monthly quota of opening ten credit card applicationsRecognized by supervisor for receiving customer compliments for efficient and friendly customer service via in person and online surveys