Manage Help Desk, Desktop Services, Network Services and Telecomm for over 120 locations

Infrastructure & OperationsResponsible for network administration, infrastructure and I/S operationsBuilt new on-site data center introducing SAN and server virtualization technologiesTransitioned to new ERP systemRedesigned security architecture to optimize HIPAA complianceImplemented Help Desk tracking systemImplemented remote desktop management systemImplemented new Citrix server farmRedesigned remote access model to ensure optimal balance between availability and securityUpgraded VoIP phone system and added call recording and call accounting systems Created new system Configuration Team Managed implementation new web strategy with complete upgrades of all web systemsManaged Implementation of MS SQL 2008 upgrade with virtualized server consolidationManaged Goldmine CRM upgrade and integration with phone systemManaged conversion to external Claims clearinghouse

InfrastructureResponsible for $7M+ Annual Operations Budget Responsible for over $6M Capitol BudgetSuccessfully oversaw design, build and migration to New Offsite Data Center in hardened facility with remote managementUpgraded 550 site WAN to Wireless MPLS solution that resulted in significant cost reduction, increased bandwidth and PCI complianceSuccessfully implemented complete network security upgrade to include web filtering, SPAM filtering, upgrade of firewalls to ASA's, Two factor remote authentication, SSL VPN and IPS/IDSImplemented High Availability clustering of all critical production systemsUpgraded Core WAN sites from frame relay T-1's and DS3's to MPLS OC3's with high availability Successfully oversaw upgrades to MS Windows server 2003, XP and Office 2003 and Exchange 2007 Upgraded Cisco VoIP system to high availability in hardened offsite data centerBuilt staff to support $1B annual revenue company in time of rapid growthBuilt strategic partnerships with Hardware, Software and Telco vendors that resulted in over $100k annual savings

Managed upgrade to NetWare 6Managed upgrade to GroupWise 6Implemented High Availability clustering of critical systemsImplemented SANImplemented advanced network monitoring and management toolsCreated Network Administration groupResponsible for all Intel based servers (128) Cisco routers and switches, and Ethernet cablingManaged all network administrators, network engineers and network architectTransitioned to outsourced I/S department with Perot SystemsStrategic Assessment and Tactical Plan for Children's Medical Center Dallas I/S DepartmentStrategic Assessment and 2 year Plan for Yuma Regional Medical Center I/S Department