Stephen Young Email & Phone Number

Stafford, Va, Us

Assisted students in understanding cybersecurity concepts and guided them through labs and projects. Provided technical support by answering questions and troubleshooting issues. Supported the instructor with grading and offered personalized one-on-one assistance during lab sessions.

Website Administrator | WordPress Expert | SEO EnthusiastI specialize in web infrastructure and WordPress management, with a track record of improving operational efficiency and enhancing the user experience. My accomplishments include:-Launched and maintained domain, website infrastructure, and WordPress software.-Successfully migrated from free WordPress hosting to paid hosting, optimizing communication and saving time for clients and staff.-Implemented SEO best practices to enhance content, boost search engine rankings, and drive increased web traffic.-Designed and executed updated website layouts, ensuring visual appeal and user-friendliness.-Developed and streamlined systems and procedures to elevate operational quality and team productivity.-Identified issues, analyzed data, and provided innovative solutions through the integration of new software and processes, optimizing functionality and design.Proficient in both independent work and collaborative team efforts, adaptable and quick to learn new concepts efficiently.I'm passionate about creating effective, efficient, and visually appealing online experiences. Let's connect to explore opportunities for web development and optimization. #WebDevelopment #WordPress #SEO #UserExperience

Tech Innovator | Website Optimization | Process ImprovementI'm a tech enthusiast with a knack for enhancing IT systems and business processes, delivering improved experiences and results:-Implemented Multifactor Authentication and DDoS attack mitigation.-Managed role-based permissions. -Eliminated spam in hosted forums.-Authored cybersecurity best practices, preventing financial scams.-Enhanced IT and processes for students and clients, introducing new features and improved purchasing experiences.-Revamped website design and UX, reducing exit rates by 7%.-Streamlined shopping cart flow, cutting support calls by 20% and virtually eliminating cart abandonment.-Improved website compatibility, reducing bounce rates by 40% on mobile devices.-Managed the launch of a new website, creating a new revenue stream.-Enhanced email distribution, boosting open rates by 23% and click rates by 18%.-Lead the process to implement DKIM and SPF to improve email deliverability.-Supported webinars and videoconferences for a wide audience. Edited and published these recordings to the website.-Successfully executed price increases, resulting in substantial revenue growth.-Conducted revenue audits, uncovering hidden revenue streams.-Identified lead generation opportunities and implemented marketing strategies.-Tracked sales data, driving annual sales growth by around 5%.-Developed e-learning modules, optimizing workflow and quality.-Implemented a "produce, test, verify" model for courses, reducing errors and rework.-Resolved software bugs with third party software supplier, slashing support calls significantly.-Improved course SCORM conformance, decreasing support calls by 33% and refunds by 9%.-Provided high-level tech support.Let's connect and explore ways to drive tech-driven improvements and business growth. #TechInnovation #WebsiteOptimization #ProcessImprovement #CyberSecurity

(Promoted to Project Manager)-Responding to emails and phone calls from students with technical issues.-Identified and repaired courses which had bugs related to UX and UI.-Published courses to LMS using Articulate Presenter Using SCORM 1.2-Escalated student issues as needed.-Updated HTML for specific pages as requested.

Lakewood, Colorado, United States

(Ended Due to Relocation)Patient Access Department Unit Council ChairmanAs the Chairman of the Unit-based Council for the Patient Access Department in a high-volume Level 1 Trauma Facility, I drive positive change and efficiency improvements in patient care. My role encompasses: -Creating Meeting Agendas -Tracking Project Progress -Engaging StakeholdersI utilize project management principles to ensure seamless project execution, and my team's efforts have resulted in notable accomplishments, including:-Developing a Process to Update Patient Billing Information Before Discharge from units across hospital-Collaborated with IT to implement discharge alerts and a front lobby discharge desk.-Designing a Comprehensive Ambulance Reception Flow Chart Featuring over 15 nodes with decision points, improving training and processes.-Conducting Statistical Analysis of Hourly Staffing-Demonstrating alignment with patient arrival patterns through concise graphical representation.I take pride in my contributions to the healthcare system, enhancing patient experiences and operational excellence. Let's connect and explore potential collaborations for better patient care. #Healthcare #PatientAccess #ProcessImprovement #ProjectManagement

Wheat Ridge, Co

Technology & Operations Specialist | Business SolutionsI excel in technology and operations, helping businesses optimize their processes and infrastructure. My contributions include:-Assessing and implementing inventory storage, sales interface, and financial reporting software.-Custom-building business computers for efficient operations and providing ongoing technical support. -Successfully recovering lost files from malfunctioning hard drives.-Evaluating wireless technology feasibility and optimizing signal strength in our warehouse.-Assessing off-the-shelf inventory software's compatibility with our unique requirements.Let's connect and explore how I can leverage my expertise to enhance your business. #TechnologySpecialist #OperationsOptimization #BusinessSolutions

Bachelors, Management

Institute Of Data Cyber Security, Cybersecurity, 96%

-Cyber security fundamentals, economics & architecture -Network security foundations & personnel security -Cyber security offensive.

Google Cybersecurity Certificate, Cybersecurity, 92.4%