Steve Zimmermann Email & Phone Number

Boulder, Colorado, United States

Boulder, Colorado

Boulder, Co

Functioned as Subject matter expert (SME) and Liaison for IBM Labor Application with approximately $40B throughput annually. Collaborated with newly acquired IBM company Resource Ammirati to integrate their timesheet billing application with IBM’s internal Intranet Labor Claiming (ILC) timesheet application. • Learned new OpenAir system to better understand current usage to develop innovative requirements to integrate into IBM’s internal labor application.• Reviewed test cases and results to ensure completeness and meets IBM audit compliance standards in order implement automated solution.• Trained new administration team on IBM's labor claiming application, business rules and functionality of using manual import function to pull in and process xml files.• Analyzed blockers impeding the team from performing QA tasks/testing by investigating and recommending appropriate solutions or contacting IBM resources to assist in resolving the issue by updating DB2 data or creating new data for testing purposes ensuring all validation business rules are tested ensuring data stream will be certified as a trusted source into IBM Labor Database.• Contributed on daily standup meetings addressing potential blockers and status updates of requirements within JIRA.• Identified databasestables and developed Db2 Queries for data pull into an integration layer used as additional data source for OpenAir of available timesheet data to be used for accuracy.

Boulder, Co

Served as BMS Optimization squad scrum master, managed and prioritized iteration scope based on business priority. Developed cost-effective technical solutions that minimize downtime and provided high user availability.• Led development of New Process Acceptance Request application which captures new country, company or costing system out-of-profile requests to BMS, streamlining the overall process and improving user experience initializing setup for BMS deployments.• Identified, proposed and implemented a strategic way of accessing forms based on advanced technology, improving user experience and form availability. • Refined and streamlined SQL queries utilizing QMF for Workstation to pull in 100k user authorities across 7 databases, alleviating the requirement to run multiple queries on each of the 7 databases.• Consistently provided data reports utilizing SQL to Application Owners and auditors, in order to confirm Sarbanes-Oxley compliance.

Boulder, Co

Oversaw portfolio, requirements, design, development, maintenance and testing of labor claiming applications. Maintained Sarbanes-Oxley compliance supporting documentation, authority revalidations and data report generations.• Built strong relationships with stakeholders and clients designing and implementing tools and controls that achieved higher efficiency and improved user experience.• Ensured audit readiness and maintained Sarbanes-Oxley compliance by managing audit compliance controls (documents of understanding, procedure documents, quarterly health checks and annual user access revalidation).

Boulder, Co

Lead Architect for Business Management Systems (BMS) CFT/s and Chargeback Application access management requests. Responsibilities include, Maintaining Lotus Notes Databases utilized for user access requests. As the lead architect I looked for ways to improve user experience by converting forms to xPages, populating data fields via Data as a Service (DaaS). Lead initiative to remove all hard coded values, which lead to real-time updates on forms when required. I ensured forms followed compliance rules determined by the business.BMS Lead Architect for Customer Bulletin Facility (CBF) The application allows those authorized to send out application information such as, planned/unplanned outages or other general news. Responsibilities include maintaining access control lists for authorized users, applications list for over 500 applications. Facilitating with development and stakeholders to ensure the business requirements and design are accurately documented and delivered. Lead Architect and Developer for New Process Acceptance Request (NPAR) database. Application to capture new company, country or SSC out of profile requests to BMS. Worked closely with the application teams and stakeholders to ensure process rules were followed. Eliminated the need for users to access a Lotus Notes database.

Boulder, Co

World Wide support for various IBM internal applications. Considered Subject Matter Expert for Java, Lotus Notes and VM/MVS Host applications.Provided Level II Support for customer inquires, responsible for managing critical outages and providing management with status updates.Support duties included: analysis, requirements, resolution, professional communications with various support teams and clients, performing tests, documenting results within UAT and Production environments, developed support documentation and achieving customer satisfaction.

Boulder, Co

Provided Level II support for client inquiries relating to VM CLAIM, NLC, NCM and QMF. Along with Help Desk Processes, Hardware and/or Software needs. Support duties included: Analysis and Resolution, e-mail and telephone communication skills and problem resolution database skills.Management duties included: Personnel Management of 8 employees, Performed Employee Performance Reviews, Assignment Scheduling, Monitor Customer Satisfaction, Promotion of Quality Assurance, Work Load Prioritization and facilitation of Positive Team Work.

Endicott. Ny

Responsibilities included: Personnel Management of 30 employees, Interfaced with with IBM clients on Help Desk Processes/Hardware/Software, Customer Satisfaction and Managed daily operations of the IBM Technology Solutions North-Customer Service Center. Part of management team responsible for integrating new Lucent Phone technology into service center resulting in better data analysis to improve customer satisfaction and improve employees customer service skills.

Endicott, Ny

Provided technical support to internal IBM clients and external customers such as Cambell's Soup, United Health Care and ADVO (Americas largest direct mail marketer)Level 1 support for customer problems and concerns with VM, MVS, TP and PC/Workstations requiring analytical resolutions by electronic/telephone communication skills.