Steve Cano Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Riverwoods, Il

• Works cross functionally to identify, design and implement solutions and business operational improvements within creative and campaign management. • Collaborates with business partners on process enhancements; suggest alternatives that may achieve the same objectives but with more favorable impact to Marketing operations (e.g., to increase speed to market, improve brand promise, service levels, and customer satisfaction.)• Ensures sound operational processes and procedures are developed and documented. Maintains documentation for change management.Maintain high level awareness and knowledge of marketing campaign regulatory compliance requirements, assist in identification of compliance risks, ensure improvements are compliance with policies and regulations by partnering with CMS, Legal, and Compliance teams.

Riverwoods, Il

Manage and lead strategic marketing initiatives to drive revenue and deepen partnership relationships with the top 250 domestic and global merchants Research and develop industry vertical insights for use in marketing assets to view Discover as a thought leader in the payments industry Collaborate with various marketing teams to drive the partnership strategy across the payments organization Develop and maintain storytelling QBR presentations and client facing assets to drive partner engagement Creation of product marketing assets including sells sheets, presentations, and interactive PDFs to promote client focused solutions Assist in the development and execution of merchant funded campaigns delivering value to merchants’ strategic initiatives while driving increased volume and cardholder engagement

Riverwoods, Il

Provided strategic marketing support to client facing teams; marketing, relationship managers, and operations Led domestic outreach strategy and development of the acceptance value proposition to raise awareness of Discover Global Network to payment providers Developed and led the creation of marketing assets, including presentations, value claims, brochures, and videos to reinforce the Discover Global Network acceptance value proposition Collaborated with internal marketing partners to ensure the development and implementation of the marketing strategy aimed at growing awareness of Discover Global Network with payment providers

Riverwoods, Il

• Led the digital payments outreach strategy to raise awareness of Discover Global Network to Digital Payment Enablers through events, targeted outreach campaigns, and engagement programs• Collaborated with business partners to develop and implement marketing campaigns aimed at growing awareness of Discover Global Network with Digital Payment Enablers• Led the execution and management of all sales support tools such as event brochures, sales slicks, client presentation and value claims

Riverwoods, Il

Lead ERG activities in Discover Financial Services for the following objectives: Create an environment that enhances Discover's approach to attract, hire, retain, and advance Latino EmployeesProvide a greater understanding of Latino market and culturally relevant products, services, and communicationPartner with organization to increase Latino suppliers for the goods and services Discover procuresSupport non-profit groups that help strengthen Latino communities

Riverwoods, Il

• Managed key acquirer partner relationships including facilitation of approvals of various marketing initiatives and the implementation of marketing program to support the relationship• Supported team efforts to build Marketing Incentive Programs to close acceptance gaps among non-active merchants • Developed and presented custom proposals and incentive packages for identified key merchant targets

Riverwoods, Il

• Responsible for day to day support of Diners Club Franchises, Agency Acquirers, Processors, and International Service Establishments (ISEs)• Led and executed boarding and migration projects for Acquiring and Issuing of Diners Club International Participants• Collaborated with internal business groups and Diners Club Franchises to build the acceptance footprint within EMEA, Americas, APAC, and large Global Merchant Relationships• Provided reporting analysis on Franchises, acquirers, and merchants in order to understand acceptance within countries, regions, and the overall Diners Club Network

Riverwoods, Il

• Supported day to day production activities surrounding Transaction Processing by monitoring and communication outages to business units impacted.• Researched and responded to inquiries from Business partners regarding Transaction Processing• Participated in User Acceptance Testing for by authoring and executing test cases according to PDP process and support all implementation activities• Actively participated in stream line of processes within the department and business partners

• Led and managed end-to-end campaign management for direct mail, email, and telemarketing programs• Tracked and measureed key process metrics for all acquisition lines of business to identify trending, deficiencies, and process improvements• Partnered with marketing, risk, business technology, and production services groups to maximize campaign results• Collaborated with technology and business partners to identify new campaign developments and opportunities• Ensured accuracy of all campaign process steps, list processing, address hygiene, file matching, suppression, e

Managed and lead detailed marketing campaigns optimizing the client’s risk criteria selection and sales acquisition within the national leading financial services and insurance lines of businessesPartnered with client’s marketing and risk groups to ensure accuracy of data, scores, and custom models for marketing promotional campaignsDeveloped and coded each campaign’s criteria and custom models using SAS, C code, Sync sort, and SQL to deliver their target population for their campaign.Created and Conducted Risk Audit Processes to ensure custom scores and attributes meet the client’s marketing campaign needsProduced data through, extract, prescreen, portfolio, and analysis projectsInvestigated and researched issues to draw conclusions by retrieving, analyzing, summarizing data to test hypothesis or searching the data for patterns Gathered and communicated information related to customer, technical, and business topics.

Schaumburg, Il

Reporting lead for sale and revenue to support Major Account Managers and Directors for Fortune 1000 companies in the Chicago Area.Designed and developed reporting methodology to support business analytics and management reporting needs utilizing Access, Excel and Cognos. Increased sales and revenue of the Major Account Manager team by providing support and leadership in customer appointmentsProvided interpretatioin of methods and procdures of new products and services to Business Account Executives and Management