- Built the company’s IT & Development Department from scratch.- Built the Service Desk System (based on ITIL standards) of the company from scratch.- Built the Custom Sales Pipeline System of the company from scratch.- Drafted 95% of the IT & Development Department’s policies and procedures and improved 5% of the existing processes to align with industry standards.- Built and managed the custom task management system of the IT & Development department from scratch and according… Show more - Built the company’s IT & Development Department from scratch.- Built the Service Desk System (based on ITIL standards) of the company from scratch.- Built the Custom Sales Pipeline System of the company from scratch.- Drafted 95% of the IT & Development Department’s policies and procedures and improved 5% of the existing processes to align with industry standards.- Built and managed the custom task management system of the IT & Development department from scratch and according to industry standards.- Built and managed the weekly, monthly and annual reporting of the IT & Development Team.- Drafted the IT & Development Team scorecard from scratch. Show less

- Handle the 3 most critical and backbone system of the company’s infrastructure (i.e. automation, distribution, and spider) and a team composed of project managers and developers.- Help realize the dream system (i.e. automation of a manual process) of the Founder/CEO from scratch in less than 6 months along with 1 developer.- Outstanding Leader Awardee of 2013- Team Excellence Awardee- Torch Bearer Awardee of 2012

- Appointed SME of the newly deployed trainee graduates to production.- Conducted 2 call audits per week for every member of the transitions team.- Pioneering member of the new health account acquired by the company.- HIPAA Certification (Health Insurance compliance certification)- Berlitz and Versant Certified (English Language Proficiency Test)

- Excellent performance on first call resolution, call handling and satisfaction surveys weekly and monthly.- Appointed SME for trainees and newly deployed graduates to production.- Conduct at least 1 audit call for every member of the transitions team.- Berlitz and Versant Certified (English Language Proficiency Test)

Handles technical assistance for the AT&T Uverse Members' issues and concerns on their services;Always maintain Customer Satisfaction and Take Ownership in every member interaction;

- Improved the processes of the company’s sales and rental of heavy equipments.- Drastically improved the customer retention and added 15 more clients in less than a year.- Handled a total of 25 staffs with various nationalities.

- Executive Director (2007-2008) of the KPS Officers and Employees Multi-Purpose Cooperative- Chairman (2007-2008) of the KPS Quality Circle of Employees- Appointed as the systems-in-charge for the newly acquired system of the organization.- BOD Commendation for Honesty 2007- Most Outstanding Account Officer and Center 2006

- President, Finance Sales Representative Batch 2004- Maintained collection efficiency of more than 85% of the total collectibles for every month.- Conducts 100% through credit investigation procedures resulting to outstanding collection efficiency.

- Maintained excellent performance on all data processing tasks (e.g. encoding missing text, editing scanned images, etc.)