Richard Cruz Email & Phone Number

An accomplished management professional specialising in business start-ups, Customer Experience Mapping, Quality Assurance, Performance Management, Balanced Scorecard, Customer Contact Management, Business Systems Integration and Administration, Customer Relations Management, Process Improvement and Service Delivery Management.High level knowledge on contact centre operations including telco / Computer-Telephone Integration / Cloud Computing / IP Telephony, Routing Technology and CRM DevelopmentExperienced and qualified in several areas of corporate governance and ICT backed by Six Sigma and COPC Trainings. People Management – Coaching and Motivation, Development, Hiring, RetentionOperations and P&L Management – Forecasting, Workforce Planning, Metrics Management, Revenue Management, Client Business ReviewsStrategy and Leadership – Work-at-Home Deployment, Change Management, Organisational Development, Business Continuity, SOW and Contracts Management, Customer Experience EngineeringTechnology Management – Cloud Computing Technology Implementation, Vendor Selection and ManagementTalent Sourcing - Technical Recruitment

Listed skills include Crm, Team Management, Outsourcing, Call Centers, and 45 others.

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  Far Eastern University

  Communication And Media Studies