Steve Cooley Email & Phone Number

Sunnyvale, Ca, Us

* Triage and resolve issues related to internal developer tools, managing multiple product support queues.* Maintain and update essential documentation and tools, ensuring seamless tool functionality and team communication.* Provide technical support and collaborate across teams to enhance tool effectiveness and address challenges.* Engage in continuous learning through formal and informal learning materials to stay updated with the latest practices.* Create and communicate Insights and analysis about on-call engineer activity.

Los Gatos, Ca, Us

Tier 2 software support engineer for internally developed web applications at Netflix, I played a crucial role in evaluating escalated tickets from our tier 1 user experience team. I conducted technical research and collaborated with Engineering teams, Product Managers, and Technical Solutions Managers to prioritize bug fixes and address feature requests.Sitting at the intersection of various aspects of the Netflix studio, including content creation, ingest, encoding, metadata capture, deployment, go-live, and promotion, I developed cross-functional relationships with internal teams and partners. While my subject matter expertise centers around artwork acquisition and promotional media workflows, I am adept at addressing a wide range of issues that our team can be paged for.A significant contribution I made during my tenure is the development, maintenance, and promotion of an application ownership tracker known as "Who Owns What" or "WOW." This comprehensive tool spans the entire company and ensures consistent responses to on-call pages. With a reliable source of truth, we no longer relied on tribal knowledge to determine ownership arrangements. When we received a page, we could quickly access an up-to-date rolodex to identify the relevant teams, even if we lack direct subject matter expertise.Considering the dynamic nature of Netflix, which often leads to frequent changes in tools and team structures, the Who Owns What tool had proven indispensable. It not only documented ownership but also tracked cross-functional team associations, enabling easy discovery of who is working on what across various applications. Additionally, it helped us stay informed about team name changes, aiding in the competitive recruitment of talent. In line with Netflix's growth, I also explored script-based solutions to programmatically expose this information, further enhancing its utility for the future.

Los Gatos, Ca, Us

As a Tier-3 DevOps Support Engineer, I played a pivotal role in triaging user tickets, ensuring timely and accurate resolution of complex technical issues. I leveraged my in-depth knowledge and expertise to analyze incoming tickets, diagnose underlying problems, and provide efficient solutions. By effectively prioritizing and escalating tickets, I facilitated seamless communication between end-users and the engineering team, ensuring that critical issues received prompt attention.In addition to ticket triaging, I engaged in technical writing to contribute to a comprehensive knowledge base. This involved documenting the troubleshooting steps, resolutions, and good practices for various issues encountered by users. By documenting our knowledge, we enabled more consistent understanding of information, decreasing response times for tickets of known issues. Furthermore, I had a hand in business process illustration. This entailed visualizing and documenting the workflows, procedures, and dependencies within the support organization and across different teams. Through the use of flowcharts, diagrams, and other visual aids, I effectively communicated complex business processes, enabling stakeholders to gain a holistic understanding of the support ecosystem. These visual representations not only facilitated knowledge transfer but also highlighted areas for process improvement and optimization.

Beatseqr is a 16 step digital music sequencer. It is designed to be played live, but works in the studio as well. Its roots originate in the classic style of drum machines from the 80's, but with the added capability of being able to work with any MIDI based hardware or software. Beatseqr has an open-source firmware, so your imagination is the limit for the way it works. I design and fabricate all beatseqrs by hand at my home.

San Francisco, Ca, Us

In my previous role, I held a multifaceted position that encompassed a wide range of responsibilities. Collaborating closely with designers and engineers from hardware startups, I enabled ideas to be brought to life, in preparation for business pitch presentations.As a prototyping lab manager, I was responsible for maintaining an organized and well-equipped laboratory environment. I ensured the availability of necessary tools, equipment, and supplies for projects and experiments. Additionally, I oversaw the calibration, maintenance, and repair of prototyping equipment to ensure accurate and reliable design validation. I also managed inventory, tracked consumables, and enforced safety protocols and regulations within the laboratory setting.Operating and programming a range of machining equipment, including a lathe, Bridgeport mill, and Tormach CNC, I produced prototype components and parts. I selected appropriate materials and cutting tools for machining operations, and advised on these aspects to our program participants.

Cupertino, California, Us

I had the opportunity to work on diverse projects involving the development of internal tools for managing data and business processes. These experiences allowed me to contribute to Apple Education sales and marketing, as well as North America enterprise sales. Here's an expanded description of my responsibilities and achievements:Initially, I focused on building internal tools to support Apple Education sales and marketing efforts. One notable accomplishment was enabling thousands of teachers to receive a complimentary copy of Mac OS X, providing them with valuable resources for their educational needs. Additionally, I facilitated discounted access to iWork for many of these teachers, further enhancing their productivity and collaboration capabilities.In collaboration with the education marketing team, I constructed numerous sales lead forms to capture relevant data. These forms streamlined the lead generation process and facilitated efficient data utilization for marketing purposes. By working closely with the team, I ensured that the captured data was effectively analyzed and leveraged to drive targeted marketing campaigns and initiatives.I also developed the backend for a laptop cart quote configurator. This involved creating the back end for a user-friendly webpage with multiple configuration steps, enabling education customers to customize laptop cart quotes as part of an invoice purchase process. The configurator seamlessly generated customized PDF quotes, simplifying the quoting process and enhancing the overall sales experience.I also participated in Macworld booth staffing, and Apple Education's National Education Conference meetings.

Managed one of the oldest non-profit arts organizations in San Jose, during an extremely challenging period of it's life. Coordinated 85% of the entire annual art auction. Ran monthly board meetings. Pushed to hire a gallery coordinator. Was one of only two board members at the lowest point, and helped to turn around the board so that it sits at 8 members at the time my tour of duty was done.

ran a whole lot of music and art events. Implemented a bunch of web technologies and communication tools. Helped to keep the boat afloat.

Advised on branding, infrastructure, design, user experience, and back-end data systems.

One specific project I did was to develop an in-house project postmortem assessment tool to be used by staff and clients to determine how well the agency did on specific projects. It involved data capture, front end design, back end administration tools, and analysis and summary report preparation.

Developed a web-based marketing tool to track responses to email campaigns. Mass mailings were sent out to email lists and then we measured how people responded to the email by tracking what they clicked on. Analysis and reporting tools were created for cgrafx account executives for reporting to the client on the effectiveness of the email campaign.

Creative and technical design and implementation of 3d characters for use in a 3d story-telling content creation tool. This was a startup I co-founded that was acquired.

CKS was a world famous integrated branding, media, and marketing company. I was in the Cupertino office working alongside creative designers to ensure that their concepts translated perfectly into high quality print-ready media.

San Jose, Ca, Us

Fine Art, Software Engineering

Business

Ceramic Arts And Ceramics

Fine/Studio Arts, General