Stephen Eppy Email & Phone Number

Greater St. Louis Area

• Provide customer support for an extensive product line via phone and email through customer relationship management (CRM) software. Duties include answering product questions, advanced troubleshooting of product, order inquires/changes, shipping information, warranties, returns, etc.• Respond to all comments and direct messages on the company Facebook (57,000+ followers) and Instagram (100,000+ followers) accounts in a personal and timely fashion.• Manage all Amazon marketplace inquiries, returns, and warranties for 9,100+ active listings.• Consult with the engineering and product development teams to adequately respond to changing trends within the automotive aftermarket lighting segment. Provide feedback to address potential troubleshooting that may arise with any new product releases or changes to any existing product lines.• Provide feedback to the marketing and website team to assist in more accurate website listings, installation guides, etc, in an effort to field fewer common email and phone call inquiries.• Attended the 2015-2018 SEMA exhibitions as a company representative to exhibit new products, answer questions, and recruit show attendees into the wholesale program.• Member of the SEMA Young Executives Network (2014-present).

Greater St. Louis Area

• Responsible for the creation and deployment of both general and highly targeted newsletters to a customer base of 39,000+ customer emails. Implemented A/B testing that resulted in an increase of the average open rate to 26.5%, and a click through rate to 4.0%.• Maintained and built the company social media accounts with new and relevant content on Facebook, Instagram, YouTube, Twitter, Snapchat, and WordPress blogs. • Organically grew the Instagram following from 1,800 to 30,000 (1,566% increase).• Created company press releases for new products, company news, and industry firsts. Press releases were distributed to various local and national news outlets, and industry websites.• Implemented a comprehensive weekly vehicle testing procedure, including a liability contract system. This expanded vehicle testing resulted in more accurate and complete website listings, decreasing the total amount of questions the customer service team fielded.• Managed the Google AdWords account and implemented A/B testing for advertisements.• Maintained the company sponsorship program with online influencers and worldwide clubs.

Greater St. Louis Area

Assisted elderly and disabled patrons to and from the theater seats in a timely and efficient manner. Assembled sets backstage during performances for post-show entertainment. Transported customers during medical emergencies.

Greater St. Louis Area

Assisted with corporate events, operating custom photo systems for clients including AT&T, Pedal the Cause, and the USO of Missouri.

Bachelor Of Arts (Ba), Public Communication

Activities and Societies: Beta Theta Pi - Zeta Xi Chapter •BA in Public Communication •Minor in Business Administration

Education record

Activities and Societies: Chaminade Soccer, Chaminade Track and Field, Bowling Club, Club Soccer, Service Trip