Steven Fremgen Email & Phone Number

Denver, Co, Us

Foster City, California, Us

Principal, Solutions Consulting (Presales) | Enterprise & Strategic Accounts- Demonstrate how Coupa’s BSM can meet and exceed the business need of our customers and prospects.Key Activities:Provide a solid functional and technical understanding of our product with the ability to discuss and demonstrate architect integration.Perform Discovery workshops, identify use cases and related pain-pointsCollaborate with Sales Teams on the value Coupa can provide to solve customer BSM objectives and goals.Subject matter expert that can provide valuable sales insights to their salespeople and prospects.RFP assistance, BSM Platform Demonstrations, IT Workshops, Statement of Work Creations, Training, Presentations, Digital content, and Document Creation.

Foster City, California, Us

Foster City, California, Us

Foster City, California, Us

As a Customer Success Manager, I represent the primary point of contact from Coupa to customers after customer go-live. Partner and coach customer teams to drive customer success strategies and to achieve customer success goals.# Provide communication to customers regarding Coupa, new product capabilities, and other critical information.# Provide a consistent point of contact for customers and a “concierge” into other needed Coupa functions and resources.# Provide guidance on best practices and design considerations that align to our customer's related processes within their Coupa suite.

Foster City, California, Us

As a Solutions Manager I am responsible for fostering strong and effective relationships at all levels within assigned customer accounts.# Provide functional, technical, business, and product knowledge in support of driving customer success# Proactively engage with customers accounts to discuss major release planning, opportunities to leverage new features, and develop user acceptance testing (UAT) plans# Understand clients short and long-term goals and objectives as they relate to Coupa# Work with customers to identify opportunities for business process improvement# Educate the client on how new and existing features can enhance their business process. # Identify areas of user and product adoption for Coupa# Act as the liaison with Support organization to ensure client escalations are resolved expeditiously# Partner and align with resources from other organizations within CoupaUltimately...focus on Coupa's three core values:1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

As Partner and General Manager in my dual-role position combined strategic ownership with operational management responsibilities.Key Responsibilities:1. Strategic Leadership:• Developed and implemented long-term business strategies.• Contribute to business growth, expansion, and profitability.• Collaborate with other partners to set the overall vision and direction.2. Operational Management:• Oversaw daily business operations, including marketing, finance, and HR.• Ensure efficiency and effectiveness in processes and resource allocation.• Drive performance and meet key business targets.3. Financial Oversight:• Monitor budgets, P&L statements, and financial forecasts.• Identify opportunities to increase revenue and reduce costs.4. Team Leadership & Development:• Recruit, train, and lead a high-performing team.• Foster a positive company culture and ensure employee satisfaction.• Handle conflict resolution and staff development.5. Stakeholder Management:• Build and maintain relationships with clients, vendors, and other stakeholders.• Represent the company at networking events, industry conferences, and meetings.

Boston, Ma, Us

Promoted to Sr Director and served as member of North America CIO senior management team leading support applications team in design, implementation, and support of global and zone-specific enterprise-level applications. Ensured alignment with business requirements and controls. Partnered with IM PMO and senior leadership team on vision, project definition, scope, and priority. Collaborated with global team of information management leaders on definition and execution of business objectives in alignment with global strategic vision. Led application "platform teams" and strategies to enable continued local and global growth, aligning with company objectives and strategic plan. Mentored team of business systems analysts and system administrators through implementation and support of support applications and maintenance on existing systems.  Managed tactical delivery of enterprise applications, including consultants, vendors, and solution providers.  Managed third-party vendor selection and contract negotiation. Maintained knowledge on product direction and future offerings of enterprise solutions.

Boston, Ma, Us

Promoted to Director and led enterprise application team, which included business systems analysts, application support specialists, database administrators, system administrators, and consultants through continuous improvement and support of various PeopleSoft systems, including 30+ division-specific applications. Collaborated with stakeholders and business process owners on project planning and priority alignment of new enterprise application projects and related resources. Led project teams through entire software development life cycle (SDLC) from requirements gathering, scope definition, design, development, testing, and deployment of scalable enterprise application solutions. Developed, promoted, and managed project/change control process methodology. Mentored and led team to ensure high level of customer service and support to end-users and business partners.

Boston, Ma, Us

Started as Manager and oversaw team of business systems analysts responsible for implementation, maintenance, and support of PeopleSoft 9.0 instance across 230 operating units. Directed Core Financials and Procure to Pay BSA teams providing end-user and system support, including break-fix resolution, new enhancement requests, end-user support tickets, and delivery of instructor-led end-user training program. Collaborated with business analysts, technical developers, PSAs, DBAs, and consultants to identify areas for business process improvement, perform application and tools maintenance, and improve system performance and stability ultimately to improve end-user experience and confidence with PeopleSoft solution. Worked directly with customer (end-users), process owners, and various corporate committees to identify ways to further improve overall operational business processes, policies and procedures, and end-user experience. Managed development, deployment, and support of custom eForms intranet site, which automated the form request and related approval process.

New York, Ny, Us

Promoted and served as project manager on PeopleSoft Financials implementation team and worked directly with end-user community to identify ways to improve overall business processes operationally and functionally within ERP application. Tracked and documented all system enhancement requirements, identifying required change in business processes, impact of potential system improvements, developing functional specifications for developer, and supporting end-user documentation. Collaborated with application consultants to customize and improve usability of ERP PeopleSoft application in conjunction with business processes, policies, and approved end-user requests. Executed and validated required system testing to ensure configuration, controls, and custom functionality before system go-live or rollout. Worked directly with upper-management and network of finance directors, controllers, and CFOs to validate and present application and enhancements in conjunction with current business processes. Continued as key team member managing rollout to each new business unit, validating conversion data, pre/post-go-live end-user system and business process training, as well as ongoing functional support across North American offices.

New York, Ny, Us

Managed system design, customization, testing, rollout, training, and support of SAP R/3 ERP system, resulting in successful implementation across six individual business units. Provided end-user support for six of North American agency locations, providing SAP functional, technical, and business process support, ensuring timely and accurate input of data, directly impacting monthly financial reporting requirements. Worked directly with end-users and functional consultants to identify ways to improve overall business processes operationally and within ERP application.

Developed proposals and strategic marketing plans to meet new business development opportunities, including client presentations. Managed campaigns from initial concept through production and final client billing, consistently delivering on-time, high-impact direct mail and marketing services programs for clients. Oversaw campaigns to meet client objectives, including printing, mailing lists, NCOA processing, database development, merge/purge, letter shop services, project execution, and back-end analysis. Coordinated database development and enhancement projects, profiling and modeling and all list rental business for company accounts.

Vernon Hills, Il, Us

Served as direct marketer of business systems products and solutions. Sold business system products and accessories to new and existing client base, resulting in increased sales and profitability through inbound and outbound sales calls. Performed daily research to identify new prospect opportunities in preparation for outbound cold-calling efforts necessary to win new clients and generate new sales, resulting in increased client base to surpass set sales goals. Identified cross-selling opportunities with each customer order, resulting in increased order size and per-order profits.