Author of Dark Swans: A haunting techno-thriller, and Financial Services Professional.After a career as an actuary in financial services, I took redundancy in 2022. This freed me to focus on my passion for writing thrillers influenced by the human consequences of paradigm shifts in technology and big data. My writing considers how unexpected changes incite fear, greed, guilt, betrayal and conflict. But it’s not all about a dystopian future – hope and love are key ingredients too. My debut novel, Dark Swans, explores these themes. Financial services professional and qualified actuary seeking to improve financial wellbeing solutions and help deliver a positive ESG impact – using skills built up through wide-ranging experience with major product providers and the regulator.Market analysis and strategy• Market strategy review – including building models to forecast growth, risk and identify profitable and sustainable opportunities. Strategy reports and presentations. Customer segmentation. Competitor and market analysis.Product Design• Expert at innovative product design to deliver great customer outcomes – including pensions, retirement income sustainability, financial wellbeing and digital engagement solutions and tools.Proposition Development Governance• Ability to ensure best practice governance framework is applied to proposition design and development to ensure customer needs, regulatory requirements and ESG objectives are all met.• Owner of workplace savings proposition development governance process, risks and controls at leading product provider (with 4.5m customers).Workplace Benefits Strategy• Integrating financial wellbeing solutions into the workplace to improve employee engagement and wellbeing. • Created financial wellbeing strategy and led project to review market and choose suitable third party open-banking provider, to integrate into workplace savings solutions, for leading product provider.Thought leadership• Creating industry leading thought leadership content. Writing papers, articles, blogs, presentations. On topics such as pensions adequacy, customer engagement, retirement income sustainability, financial wellbeing and ESG strategy.• Started the Living Pension concept together with the Living Wage Foundation. This is an important initiative to improve pension outcomes for low to medium earners. Commissioned research, which resulted in Living Wage Foundation project to build a Living Pension, which is now being piloted.