Steve Gotter Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Directly led the delivery of complex business solutions and client consulting projects, ensuring the quality of delivery and client satisfaction. This includes developing and maintaining executive-level relationships with client decision-makers to deliver value and partner strategically in identifying ways Daugherty can help them achieve their business objectives.► Led a multi-year global CRM program ($20M+) to create a seamless customer and consumer experience with core commercial capabilities to differentiate and deliver value and drive growth for Cargill. ROI is estimated at $173M over 5 years.► Managed a global project focused on reducing cyber vulnerabilities and implementing industry-leading best practices, which included upgrading 8,000+ video cameras, assessing over 200 global sites, and upgrading 50+ federated sites with the latest cyber security server software.► Managed a Global B2B integration program to connect Walmart consumer and competitive PoS data to the Cargill internal ecosystem for greater analytics and demand forecasting.► Oversaw a consulting team of 15+ Daugherty consultants focused on providing differentiated value to the global Cargill account.

Greater St. Louis Area

Built and oversaw the NA centralized project delivery team (25+ PM's) focused on enterprise-level IT project support across the business spectrum, enabling the ability to influence the organization. The Project Delivery Managers partner closely with executive sponsors to identify scope, timelines, and resources necessary to ensure successful execution and delivery of meaningful and value-added solutions. The team strived to simplify and make transparent complex projects for customers and third parties by capitalizing on staff knowledge across domains. ► Oversaw the delivery of 65+ projects and over 145 applications with a global operating budget of 30+ million.► Supported the implementation of a multiyear B2B client portal (Rural Vision 2025) from ideation, vendor selection, product design, build and deployment for over 750 North American clients. This allowed for a broader set of client-facing capabilities, enabling real-time transaction monitoring and more robust customer analytics.► Assisted in the product design and implementation of a multiyear new loan origination platform upgrade, which included tighter integration with client-facing products to allow for better data stewardship and end-to-end continuity.

Greater St. Louis Area

Transformed and led a cross-functional team of Product Managers, User Design, and Scrum Masters focused on delivering and supporting a portfolio of software solutions for over 130 applications comprised of web, mobile, and desktop capabilities. Primary responsibilities included defining application strategy and timelines, along with overseeing the software development process within an Agile environment. Solutions focused on process automation, vertical and horizontal scaling, and capitalizing on predictive analytics and cognitive learning to optimize decisions at scale and drive a more robust and intuitive pipeline.► Managed a project to redesign the row crop initial R&D pipeline crossing process, resulting in a software solution that provided scientist with greater research data to accelerate speed to market, thereby enabling a competitive advantage through better genetics. This relied heavily on predictive and prescriptive analytic tools (Spotfire, R, Python, and Google analytics) to support researchers and data science teams in making better decisions and accelerating product pipelines.► Responsible for the design and execution of a plan to institute Agile software development project teams within the R&D IT organization. This included the hiring and training of Scrum Masters/Product Owners, along with training, adoption, and oversight within the IT organization (50+members).

Greater St. Louis Area

Implemented cross-functional lean six sigma projects in collaboration with business stakeholders to facilitate enterprise-level process improvement efforts aimed at cost reduction, decreased cycle time, and increased revenue. This included identifying existing performance gaps, new process development, and prioritizing opportunities based on the strategic roadmap. A combination of Kaizen improvement sprints and longer-duration DMAIC projects were utilized to institute permanent corrective action, yield, and productivity improvements. ► Decreased inbound client calls and emails 28% by isolating inquiry reasons and adopting mitigating strategies to achieve one-touch resolution. ► Managed a project which realized a 50% defect reduction, $2M expense save, and 25% task reduction in a two-phased improvement initiative.

Greater St. Louis Area

Built and managed a unified team consisting of Process Consultants, Business Intelligence, and Business Analysts focused on the design, build, test, and deployment of business processes, including technology and process solutions with an emphasis on automation. Functional responsibilities included defining business needs, requirements elicitation, cost-benefit analysis, solution design, root cause analysis, and performance tuning for complex business processes and functionalities.► Key partner in the Mortgage Internet Channel strategy formulation and the business plan to build a differentiated online and multi-channel capability. This included identifying and implementing consumer-facing web functionality and gaining greater insights regarding usage and pull-through. ► Implemented core product functionality for the U.S. Bank Mortgage homepage to include loan prequalification, live chat, integration with Avaya voice and third-party credit bureaus, providing integrated functionality to support an enriched customer experience. ► Managed high profile project within the 3rd party mortgage origination channel to begin receiving imaged loans from outside lending institutions. This included process evaluation, business requirements documentation, vendor consultation, testing, and deployment.► Responsible for overseeing a workflow document management initiative which allowed for the efficient sequencing of loans through the loan lifecycle. This included developing system requirements, coordination with applicable vendors, and designing new workflow routes to support a digital loan transaction.► Designed and deployed a new business capability within the Mortgage Loan Default area to support OCC mandates which included the formulation of a centralized complaint tracking capability and the deployment of a Single Point of Contact (SPOC) process.

Master'S Degree, Business Management

Bachelor Of Science, Communications

Activities and Societies: R.O.T.C