Steve Hague Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia

Atlanta, Georgia

Atlanta, Georgia

Served as the liaison between mortgage brokers, correspondents, account executives, and internal departments to create an exemplary customer experience while ensuring compliance, quality, and efficiency as loans move from registration to funding. Performed as the process and system expert, overseeing multiple pipelines to communicate clear expectations and to meet scheduled closing dates.Gained proficiency in SalesForce and Encompass

Atlanta, Georgia

Generated sales and provided sales support through effective training of store associates, setting of accurate expectations with both internal and external customers, and being readily available when needed. Coordinated with diverse groups to ensure accurate and on time project completion and to maintain product, machine, and display standards, accomplished primarily through regular on-site visits and efficient use of tools such as SalesForce. Understood each customer’s own metrics and communicated how their specific behaviors drove those numbers. Consistently surpassed all performance metrics

Atlanta, Georgia

Created and executed daily, weekly, and monthly work plans, balancing general service requirements and special project schedules with a store’s immediate needs and requests.Managed a team of associates working in multiple stores, across all departments. Communicated regularly with corporate and store personnel and with vendor representatives on service levels, special project execution, and problem resolution.

Atlanta, Georgia

Ensured the quality delivery of training to associates and supervisors on products, procedures, safety, and technology in all departments, including customer service and new hire orientation.After confirming the transfer of learning to the job, certified associates and supervisors as product knowledge experts in their respective departments.Achieved Product Knowledge expert certification in all merchandising departments.

Atlanta, Georgia

Served as a mentor for new Account Executives, helping to design and implement marketing plans to meet their production goals and objectives, and teaching them to establish and maintain customer relationships.

Virginia, United States

Nationally-ranked sales leader, including company’s top producer in 2003 and 2004. Taught weekly formal and informal seminars on over 200 residential and commercial programs, training mortgage professionals to be more effective and comprehensive in offering financing options to their customers.

Ms, Real Estate

Graduated with honors.

Ba, Political Science