Steve Hayward Email & Phone Number

Washington, District Of Columbia, United States

Harvard, Massachusetts, United States

Developed a business model for company with over $1 million in annual revenue. Managed staff of 20 across four distinct departments - bakery, cafe (coffee bar), grocery and restaurant. Staffed, managed and opened a full-service COVID compliant restaurant while working front-of-house for lunch, brunch and dinner shifts - introduction of patio dining led to 300% increase in revenue. Maintained vendor relationships while serving as store buyer. Served as technical manager [maintaining Square (POS) and Squarespace websites]; oversaw marketing initiatives, including social / email (Mailchimp) campaigns.

Researched and wrote entertaining, informative, SEO-optimized articles on a wide range of subjects, from in-depth explainers on cerebral palsy to short, punchy news hits. Curated, edited, and published externally-produced content. Copyedited and proofread the work of in-house and freelance contributors. Developed training seminar on storytelling techniques and SEO best practices. Personally developed multiple high-traffic Wordpress sites. Proficient in Google Analytics and Adwords. Basic image editing. Developed infographics in collaboration with graphic designers. Maintained extensive content calendars and matrices.