• Responsible for the implementation of enterprise campaign management.• Oversee the vision of Proactive Care Clinical IT projects.• Point of Contact for the enterprise messaging ecosystem and its adoption within the department.

• Single point of contact with business stakeholders for the development and concerns on all client digital properties and consulting for the department.• Development of business requirements for digital applications including software requirement specifications, user interface design, scenario development and user acceptance testing execution.• Oversees agile development teams and prioritized work through coordination between product owners and business stakeholders.• Presentations to leadership regarding new application enhancements as well as key strategies around technical solutions to business problems.• Developed “Living Documentation” outlining the business rules of all major digital properties within the department.• Oversight of project budgets as well as development of project ROI and strategic implementation.• Successful implementation of a full eCommerce platform for Humana’s Mail Order business.• Successful strategic development (requirements, UI and vision) of a full service in-house solution for formulary management.• Representative of department for enterprise messaging strategy and vision• Responsible for data acquisition for communication campaigns through development of in-house application.• Selected by Senior Leadership to attend Disney Institute training on the development of a Service Based Culture.

• Led the Web initiative for the deployment of Medicare Part D throughout Humana’s websites for both enrollment and support of enrolled members.• Led the Web initiative for the conversion to a new claims processing system, requiring the complete rewrite of all web site support services.• Led the Medicare.gov Plan Finder submission process, which required coordination between several functional business areas, in order to provide accurate Humana plan information on the Medicare.gov Plan Finder selection tool.• Utilized technical expertise to create and maintain a drug data repository for the MYB communication program.• Supported ePharmacy by providing technical liaison assistance with IT on various project deliverables.• Inventor of the Medicare Rx Calculator II (Patent 7860732)• Star Award winner for work on Medicare Part D launch activities.

• Supporting the Institutional Advancement area by developing an online solution for contact management.• Utilized technical expertise to assist with second tier support of university ERM system.

• Led construction and deployment of e-Commerce websites utilizing offshore IT groups.• Supported truck dealership clients by Help Desk support as well as web programming.