Steve Royer Email & Phone Number

Peoria, Arizona, United States

Peoria, Arizona, United States

Richmond, Indiana

Responsible for developing relationships with customers, managing schedules, accounts receivable and accounts payable.

Surprise, Arizona

Planned, organized and executed special events and coordinated volunteers in the Corps Food Pantry. Developed relationships with local government and business leadership, church and multiple rotary clubs. Coordinated nearly 2000 hours for the 2018 "Doing the Most Good" Christmas Campaign and organized the 2018 Back-to-School campaign in which we assisted over 400 families with new back packs and school supplies. Distributed over 30,000 bottles of water to those in need through local fire, police, sheriff and local community resources.

Goodyear, Arizona

Entrepreneur and manager of all phases in the property management business and increased sales to over $200,000/year. Responsible for the hands-on management and all customer service, financials, budgeting, compliance and collections for over 1800 homes. Designed websites and newsletters for the communities and planned community events. Ensured each community properly financed their "reserve" funds for long-term capital expenditures. Collaborated with landscape management and all vendors, including weekly walk-through of each property.

Phoenix, Arizona

Responsible for leading a 24x7 Network Operations Center team to manage service level performance among multiple call center locations including virtual at-home agents, as well as planned and managed all business contingency events throughout the network. Coordinated with all levels of the organization, including senior call center and IT management, Telecommunications and Forecasting teams.

Carmel, Indiana

Technical/Network leader for all Avaya Telecommunication hardware and call flow implementations. Managed network team for a campus of 5000 employees and multiple remote locations. Responsible for all telecommunication-related acquisitions for (12) corporate implementations. Experienced in all phases of call center PBX/voicemail administration, call vectoring and reporting.

Richmond, Indiana

Managed inbound and outbound sales and order processing teams including 50 call center professionals, increasing sales from $18 million to $30 million, reducing company costs, increasing employee morale and job satisfaction. Technical Administrator for designing all call center network call flow configurations and trained on all aspects of telecommunication hardware and software.