Steven Berman Email & Phone Number

Grand Rapids Metropolitan Area

Allegan, Michigan, United States

Responsible for all operational aspects of the store including, but not limited to, inventory control, merchandising standards, maintenance of warehouse and sales floor standards, and shipping and receiving procedures.Drove sales by establishing a culture in the store that excelled in servicing the customer, respecting the needs of other team members, and promoting the various lines of merchandise through product knowledge training.Increased market share by knowing the surrounding market, customer base, seasonal opportunities, competitors as well as other specifics of the local market that may influence the business.As a role model, leader and problem solver, I was required to manage my time to achieve all budgeted goals while making sure that I maintained a highly motivated team through hiring, coaching, counseling and disciplining when necessary. I found that frequent performance related feedback was a great way to induce behaviors that led to highly motivated individuals.

Grand Rapids, Michigan, United States

Responsible for selling and promoting exterior building solutions within the greater Grand Rapids area.Focused on growing and developing existing clients, together with generating new business.Management and development of the dealer network in assigned territory. Responsibilities include, but not limited to, prospecting, establishing new dealers, setting objectives, ensuring established objectives are met.Working directly with client partner front-line employees, coaches, supervisors, managers and center leadership.

Hurst, Tx

Responsible for managing overall store operations (expenses, merchandising standards, compliance, safety, security and workforce) in order to drive customer experience, sales and margin performance. Built and supported a culture where employees are engaged and inspired. Maintained a strategic view of the store’s talent needs, recruiting, developing talent, promoting a sales culture, championing customer service and acting as the Lowe’s brand ambassador. Had 3 direct reports (assistant store managers, and 17 Department Managers as indirect reports. Worked closely with cross-functional partners in Human Resources, Loss Prevention, Operations and at both the regional and corporate levels in order to execute the Lowe’s business strategy. Directly responsible for interviewing and hiring all Department Managers and above as well as all Sales Specialists. Administered all quarterly reviews for the Assistant Store Managers and oversaw/added to the reviews for all other managers. Trained other Store Managers and resolved conflicts between customers and employees. This location operated with over 180 associates in the Spring and over 150 during the rest of the year. During my tenure, I was able to decrease our full-time/part-time ratio from 60/40 to 40/60.Tracked financial and operating metrics including Total/Departmental Sales, Inventory Turns, Margin $, Invoice Count, Avg Ticket, Credit Applications, Protection Plan $, Pro Sales & Penetration, Special Order Sales, Installed Sales, Internet Sales, Exterior/Interior Project Sales, Employee Engagement Scores, Customer Satisfaction Scores, Controllable Expenses (including Shrink $, Operating Salaries)

Hurst, Tx

Assistant Store Manager – Lake Worth, TX 8/2011 – 8/2016Assistant Store Manager – Keller, TX 12/2006 – 8/2011As a member of the stores Leadership Team, I was primarily responsible for managing all customer service activities on the sales floor. Drove customer satisfaction results and reduced the number of customer complaints by providing superior customer service. Built and developed a professional team of Department Managers and Associates (recruiting, hiring, training, mentoring and coaching). Set clear and measurable goals and tracked progress towards those goals. Drove the execution of new service programs and analyzed operating data to help identify trends that impacted sales, inventory and the customer experience.As an Assistant Store Manager, I oversaw the following departments: Front End (Cashiers and Admin), Back End (Receiving and Delivery), Inside/Outside Lawn & Garden, Plumbing & Electrical, Appliances & Cabinets, Flooring, Millwork & Building Materials, Tools & Hardware, Paint & Home Decor, Pro Sales, Installed Sales, Exterior/Interior Sale. Managed a total of 4-5 direct reports (Department Managers) and Indirect Reports (20-25 associates).Key Accomplishments/Achievements• Began my career with Lowes as an Assistant Store Manager in Keller, TX. Within the next 4 years, our store continued to rank #1 in the District as we grew our Total Store Sales to over $36M/year allowing us to hire an overnight stocking crew and a implement a store remodel.• Transferred to a store in Lake Worth, TX after spending 4 months traveling to various stores that needed additional support. Within my first year, we generated over $38M/year and became the #1 ranking store in the District for Total Store Sales. Within my 4+ years at that store, we continued to maintain our leading status in that District.• Transferred to a store in Hurst, TX as Store Manager. In the 2 1/2 years I was there, the store went from generating $30M/year to over $35M/year.

Mansfield, Tx

Assistant Store Manager 6/2003 – 8/2006Coached and supported team members, hired and trained new employees, sustained and monitored store inventory, maintained appropriate product levels, generated and reviewed daily metrics, assumed responsibility for the stores operation in absence of senior management, responded to customer concerns and complaints, upheld high standards of customer service, and consistently monitored product quality. Average revenue generated per year was between $12M and $15M with an average number of associates per store at 100+. Lead 12 direct and 12 indirect reports.Lead stores daily operations, recruiting and training staff, collaborated with vendors, ensured that safety policies were implemented, developed marketing strategies, cash and inventory control, store conditions and performance management, personnel work schedules, attendance procedures and studied traffic patterns as well as surveying customers to assist in product placement to increase sales volume.Managed an average of 30+ employees, planned, implemented and followed up on weekly sales programs, managed, controlled and tracked store payroll and budget, implemented company-wide initiatives encouraging team member follow through and participation.• Responsibility for training associates on suggestive selling techniques.• Increased departmental sales by 25% in first 6 months.• Reviewed operational reports to project and maximize store profitability.

Bachelor Of Science, Business Administration, Management And Operations

Major – Business Administration, Management and Operations

Associate'S Degree, Business Administration, Management And Operations

Business Administration, Management and Operations