Steven Christopher Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Defined requirements through EPICS for projects in JIRA through significant coordination and partnership with Client Assistance, Digital Payments, UX, and technology for a comprehensive roadmap
• Mapped The Clearing House’s RFP Warranty rules into requirements and solution for Fraud and Claims
• Lead project designed to replace third party tool with an internal tool that will drastically reduce training, call handling times, and costs while increasing consumer experience
• Utilized Universal Change Risk Assessment tool to move projects forward within risk framework
• Supported all team projects through Fraud and Claims’ intake and requirement refinement
• Partnered with Associate Readiness team utilizing CAST tool to coordinate and develop training materials, such as demos and guides, and strategy around RFP and Mobile Wires

Charlotte, North Carolina, United States

• Consumer MBA Strategy and Management Program, Emerging Payments 2021-2022
• Developed subject matter expertise and relationships across Fraud and Claims sub-teams
• Directly supported the KPMG approach, on-boarding, and program executionConsumer MBA Strategy and Management Program, Client Onboarding and Engagement 2020-2021
• Partnered with the analytics and reporting teams to provide weekly reporting and applied statistical tools to gain enhanced insights in Card GO results
• Created and implemented feature testing in both UAT and PPV environments

Raleigh-Durham, North Carolina Area

• Graduated with my MBA with concentrations in:
• Management Consulting
• Business Analytics and Management
• Operations Management
• Marketing

Charlotte, North Carolina, United States

• Organized associate communications and training into concise and easily readable format
• Recognized sites and employees through department wide communications
• Researched and analyzed call data to determine an algorithm to estimate the customer experience
• Presented research findings to promote launching initiative bank wide

Greenville, SC

• Designed and implemented bank performance metrics such as customer retention tracking, teller transaction accuracy, and cross-selling services resulting in more accurate decision-making and training procedures which.
• Developed and managed branch manager incentive plan, communicated to CEO and branch managers, resulting in an average 14% increase in deposit growth rates
• Led teams to launch multiple new programs and products including Europay Mastercard Visa (EMV) chips, Positive Pay, and mobile applications, resulting in a 22% increase in customer retention
• Knowledge of bank operations and how they interact/affect each other
• Project Tracking
• Developed automatic reconciliation tool

Greenville, South Carolina

Greenville, South Carolina Area

Analyzed companies’ operations and developed target marketResearched companies’ executives and assisted with developing marketing strategyAssisted analyst in defining comparable firms and creating valuationsCalculated enterprise value, EBITDA, and EBIT for use in transaction comparisons

Actively communicated with multiple professors to set and modify goals and objectivesScheduled meetings with participants to be run through experimentsOrganized and processed raw data into useable information using Excel Structured work schedule while working alone to meet deadlines consistentlyAnalyzed trends in data and assisted professor with outlining.

Greeted customers and introduced a friendly, helpful atmosphereMaintained teamwork in a fast paced environmentClearly communicated customers’ requests to kitchenPushed daily specials to customersResolved customers’ problems quickly and efficiently

Master Of Business Administration - Mba, Consulting

Bachelor Of Business Administration (B.B.A.)

Activities and Societies: Phi Eta Sigma Kappa Alpha Order - President Club Rugby Entrepreneur Club - PresidentIntermediate Accounting.

Education record

International Finance and Marketing

Education record