Steven Davis Email & Phone Number

Steven Davis is a Service Manager at Dowley Security Systems, Inc.. He possess expertise in sales operations, telecommunications, account management, customer service, direct sales and 8 more skills.

Listed skills include Sales Operations, Telecommunications, Account Management, Customer Service, and 9 others.

• 

  Service Manager

  Dowley Security Systems, Inc.

  Mar 2016 - Present - Houston, Tx

  As a Service Manager I oversee a diverse team of technicians including day-to-day operations, client service, workload delegation, and training as needed. I ensure proper documentation of issues, troubleshooting concerns until reconciliation and effectively create and implement solid policies and procedures to streamline operations and keep communications fluid and relevant. I utilize sales tactics and knowledge to generate positive revenue through building customer retention and ensuring a positive customer experience. My strong relationship building skills afford me to collaborate and maintain strong relationships with a diverse and multi-faceted internal and external team. I offer strong leadership skills in an effort to manage scheduling and appointments for clients to maintain timelines and stringent deadlines as needed in an effort to build and retain customer trust. • Built and sustained a strong service team resulting in improvements to client service, and turnaround time. • Secured high-profile, new business including The Westin Memorial City, House of Blues, and Kindred Healthcare during tenure.• Realized records sales growth for 4 consecutive years including a 75% growth in service revenue for 2019 exceeding $1M+ in sales.