Steven Deakin
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Steven Deakin Email & Phone Number

Customer Experience specialist at Australian Public Service
Location: South Morang, Victoria, Australia 4 work roles 3 schools
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Current company
Australian Public Service
Role
Customer Experience specialist
Location
South Morang, Victoria, Australia
Company size
15948 employees

Who is Steven Deakin? Overview

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Steven Deakin is listed as Customer Experience specialist at Australian Public Service, a company with 15948 employees, based in South Morang, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Steven Deakin.

Steven Deakin previously worked as Service Officer at Australian Public Service and Divemaster at Simple Life Dive Centre. Steven Deakin holds Bachelor Of Commerce - Bcom, Human Resources Management And Services from Deakin University.

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Email format at Australian Public Service

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Australian Public Service

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Profile bio

About Steven Deakin

A second year Commerce student at Deakin University with an interest in all things customer experience. Currently seeking employment in big business to back up my commerce education and expand on my customer management skills. I have experience in dispute resolution, managing people team work, working within the private and public sectors.Specialities:Dispute resolutionOmbudsman LiaisonCoaching for performanceTeam LeadershipMicrosoft Offices (Word, Excel)High performance team work

Current workplace

Steven Deakin's current company

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Australian Public Service
Australian Public Service
Customer Experience specialist
Website
apsjobs.gov.au
Employees
15948
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4 roles

Steven Deakin work experience

A career timeline built from the work history available for this profile.

Divemaster

Simple Life Dive Centre

Koh Tao, Thailand

  • Safely lead customers around various dive sites
  • Brief customers on boat safety
  • Check customers diving skill levels
  • Follow PADI safety requirements
  • Maintain dive equipment
  • Maintain equipment cleanliness standards
Oct 2017 - May 2018

Team Leader (Complex Complaints)

Telstra

Melbourne, Australia

  • Lead 14 x Complex Complaint Case Managers across level 1 to 4 Telecommunication Industry Ombudsman complaints
  • Assist team members deal with change
  • Undertake variation management activities
  • Develop portfolio level initiatives to mitigate performance impacts
  • Facilitate team meetings, huddles and ad hoc information sessions
  • Coach develop and mentor staff at various performance and career development levels
Oct 2014 - Aug 2017

Customer Experience Lead

Telstra

Melbourne, Australia

  • Assist centre to achieve its customer service targeting (including MAE (transfer rates) / FCR / NPS and resolve at source activities) by analysing performance, initiating activities to close gap, coaching variation.
  • Undertake variation management activities and recommend action (ensuring best practice coaching activities are in place)
  • Develop and drive local R&R, implement and manage National R&R
  • Facilitate information sessions (such as focus sessions, team meetings and product launches) at consultant and centre leadership levels
  • Compile both ad hoc and monthly presentations for Centre Leadership team and regional teams on progress of initiatives.
  • Liaise with other business units to ensure consistency of performance at a portfolio level.
Jul 2010 - Oct 2014
Team & coworkers

Colleagues at Australian Public Service

Other employees you can reach at apsjobs.gov.au. View company contacts for 15948 employees →

PJ Pranav J. Pranav J. Colleague at Australian Public Service Greater Sydney Area, Australia View → JD Judith Diamutima Judith Diamutima Colleague at Australian Public Service Redbank, Queensland, Australia, Australia View → MW Michele Woollard Michele Woollard Colleague at Australian Public Service Adelaide, South Australia, Australia, Australia View → SG Sarmistha Gupta Sarmistha Gupta Colleague at Australian Public Service Canberra, Australian Capital Territory, Australia, Australia View → RB Rowena Bew Rowena Bew Colleague at Australian Public Service Canberra, Australian Capital Territory, Australia, Australia View → AH Alysia Harris Alysia Harris Colleague at Australian Public Service Canberra, Australian Capital Territory, Australia, Australia View → JM Jasmine Mcnamara Jasmine Mcnamara Colleague at Australian Public Service Canberra, Australian Capital Territory, Australia, Australia View → SB Samuel Burke Samuel Burke Colleague at Australian Public Service Greater Brisbane Area, Australia View → JT James Thompson James Thompson Colleague at Australian Public Service Deakin, Australian Capital Territory, Australia, Australia View → SC Stephen Cornelius Stephen Cornelius Colleague at Australian Public Service Nowra, New South Wales, Australia, Australia View →
3 education records

Steven Deakin education

Bachelor Of Commerce - Bcom, Human Resources Management And Services

Deakin University
FAQ

Frequently asked questions about Steven Deakin

Quick answers generated from the profile data available on this page.

What company does Steven Deakin work for?

Steven Deakin works for Australian Public Service.

What is Steven Deakin's role at Australian Public Service?

Steven Deakin is listed as Customer Experience specialist at Australian Public Service.

Where is Steven Deakin based?

Steven Deakin is based in South Morang, Victoria, Australia while working with Australian Public Service.

What companies has Steven Deakin worked for?

Steven Deakin has worked for Australian Public Service, Simple Life Dive Centre, and Telstra.

Who are Steven Deakin's colleagues at Australian Public Service?

Steven Deakin's colleagues at Australian Public Service include Pranav J., Judith Diamutima, Michele Woollard, Sarmistha Gupta, and Rowena Bew.

How can I contact Steven Deakin?

You can use AeroLeads to view verified contact signals for Steven Deakin at Australian Public Service, including work email, phone, and LinkedIn data when available.

What schools did Steven Deakin attend?

Steven Deakin holds Bachelor Of Commerce - Bcom, Human Resources Management And Services from Deakin University.

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