Steven Dean Email and Phone Number

Preparation, assembly, and installation of server and network racks.Installation, testing, and troubleshooting of computer hardware, PDU’s and cabling.Installing and extending existing network infrastructure for hardware and cabling.Provide hands-on and remote server support and maintenance.Provide assistance to LAN and WAN teams, Tier 2 Tech Support, Logistics and other teams in-house, both in the UK, US, Germany and Spain.Maintain security protocols and clean work environments within the Data Centre.Tracking of inventory using internal tools for all hardware.Ensure that proper cooling to all I.T. devices is provided by the use of the installation of blanking plates, closing rack doors, sealing floor tiles, etc.Cooperate with Support Teams both domestic and international to ensure clear communication via internal ticketing systems.Manage Data Centre Incidents and Service Requests and resolve in a timely manner.Install and upgrade servers within the data centre, including removals.Installing/decommissioning of cabling and rack switches.Follow/Review Data Centre procedures.

Designed rack layouts and planned equipment locations.Problem-solved using partial information provided in service requests.Bridged communication gaps between application owners and other stakeholders.Collaborated with server and database teams to streamline effective recovery processes. Administered data centre servers, UPSs and power distribution.Configured UPSs and power strips using AIX command line interface.Maintained data centre using environmental monitoring software integrated with rack-mounted sensors and CCTV cameras.Devised and implemented Disaster Recovery Plans for Warwickshire County Council Information Assets.Developed Business Continuity Policies and Procedures for Warwickshire County Council Information Assets.Steered specific Disaster Recovery Procedures for Business Critical Service Applications to enhance uptime from 95% to 99.99%.Seconded Role 10/2013 - 11/2014. West Midlands Public Service Network Project:Conducted on-site surveys across Warwickshire.Identified and collated network and router information with telecommunications engineers.Installed new networking equipment.Seconded Role - 10/2013 - 11/2014. Google Productivity Suite Project:Collected data to enable migration of Warwickshire County Council productivity suite from Lotus to Google.Ran migration processes in both test and live environments.Trained staff in the use of new software and processes.

Monitored servers, firewalls and network switches. Troubleshooted hardware problems and recommended effective solutions.Connected stakeholders to resolve problems.Maintained awareness of operational situation and communicated current states to stakeholders.Identified recurring issues impacting out of hours service provision.Provided support for hardware and software applications out of hours.

Central point of contact for colleagues and other Warwickshire County Council staff seeking technical assistance over the phone or email.Supported users on hardware and software applications.Troubleshooted desktop and system problems, diagnosed and solved hardware and software incidents and problems, provided workarounds where necessary.Provided incident and problem management.Contributed to policies, processes and procedures.Installed, maintained and supported new applications.Worked to SLA thresholds for incidents, requests and problems.Established and maintained excellent working relationships with other Warwickshire County Council teams in both Information Assets and the wider business.

Prepared financial reports on primary, middle and secondary schools in Warwickshire for use by Finance Officers.Processed invoices for equipment requests by schools.Processed travel claims for colleagues in the Schools Finance Team and for primary, middle and secondary school administrative staff and teachers.Provided a first point of contact regarding financial matters for primary, middle and secondary school administrative staff.

Conducted public opinion surveys on behalf of client commercial organisations.Treated respondents in a professional and courteous manner while taking part in surveys and if unable to take part when contacted in an attempt to ensure future willingness to participate in telephone surveys.Recorded responses accurately and meticulously using numerical systems and typing specific answers verbatim.Trained new staff in the use of software used to conduct software.Checked and assessed logic of new surveys, confirming that question paths opened correctly and respondents were not asked redundant questions.

Provide Human Resources support to office staff at Böhler-Uddeholm.Create and implement a continuous development programme of training for office and warehouse staff.Assess office and warehouse staff core competencies and recommend revised descriptions of job roles to senior management.