Steven Doyle Email & Phone Number

• Managed the compliance program working with internal and external auditors and regulators.• Managed the vendor management program to ensure initial and annual due diligence.• Maintained audit tracking report for findings, weaknesses noted and recommendations for improvement. Created plans and timelines with appropriate managers for corrective action.• Presented directly to the Audit Committee the internal and compliance audit reports and updates on the audit tracker and open issues.• Maintained and updated policies and procedures with appropriate managers to stay current with regulatory requirements and workflow process changes. • Acted as a resource to management and all staff with operational compliance related questions or issues.• Reviewed and assisted in revising all forms, disclosures, advertisements, websites and other materials for regulatory compliance. • Reviewed new products, marketing, and communications with appropriate vendors and staff for compliance with applicable laws, regulations and internal policies. • Managed annual compliance training, conducted in person compliance and internal audit training. • Assisted with special projects or requests from other departments, external auditors and examiners. • Conducted internal audits (examples: ACH, SAFE Act, Branch Audit) to reduce third party audit expenses.

• Earned the Credit Union Compliance Expert (CUCE) certification from Credit Union National Association (CUNA).• Served as supervisory lead for complex and cross functional audit engagements.• Performed Operational, Supervisory/Audit Committee audit functions at financial institutions.• Examined internal and regulatory compliance controls to identify control weaknesses and improvement opportunities.• Prepared audit reports that identify audit issues and provided recommendation changes to Senior Management and Board of Directors.• Audited streams of data including delinquencies, collections, charge-offs. • Evaluated internal functions and controls to assure adequate safeguards to ensure the financial institution’s general operating efficiency and compliance with managerial policies, laws, regulations, and accepted accounting principles.• Conduced internal and compliance audits such as Automated Clearing House (ACH), Regulation E, Regulation CC, Regulation DD, Unfair Deceptive or Abusive Acts or Practices (UDAAP), SAFE Act, Website Compliance, Open Accounts, Closed Accounts, GLBA, IT Security, Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA), Call Center, Branch Audits, Mobile Remote Deposit Capture, Dormant Accounts and Escheatment, Insider accounts and loans. • Prepared engagement letters, audit report drafts and issued final reports. • Served as subject matter expert for internal audit deposit compliance and audit questions. • Onboarding new employees, assisted with new employee training, and provided mentoring.• Served on Internal Audit Improvement Committee (ITIC) to improve/adjust audit programs.

* Perform Supervisory/Audit Committee audit functions at Credit Unions.* Perform internal controls and regulatory compliance auditing.* Reviews Credit Union's policies and procedures and recommends changes to Management/Board of Directors.* Reviews loans for proper documentation including delinquencies, collections, charge-offs, and all phases or real estate loans. * Reviews the balancing of daily cash.* Reviews the balancing of teller work for accuracy.* Reviews internal functions and controls to assure they provide adequate safeguards to ensure the credit unions' general operating efficiency and compliance with managerial policies, laws, regulations and accepted accounting principles.* Prepare audit reports.

Merged With Wipfli In August 2018

Promoted in July 2016 to Senior AssociateInternal Auditor - Credit Union Services

Macpage LLC believes in developing relationships, earning trust, addressing complex issues and making a difference. We enjoy the people we serve and care about the work we do providing a variety of traditional and specialty integrated accounting, consulting and tax services to clients throughout the Northeast and across the country. For more information and a full listing of our services, please visit macpage.com.* Perform Supervisory/Audit Committee audit functions at Credit Unions.* Perform internal controls and regulatory compliance auditing.* Reviews Credit Union's policies and procedures and recommends changes to Management/Board of Directors.* Reviews loans for proper documentation including delinquencies, collections, charge-offs, and all phases or real estate loans. * Reviews the balancing of daily cash.* Reviews the balancing of teller work for accuracy.* Reviews internal functions and controls to assure they provide adequate safeguards to ensure the credit unions' general operating efficiency and compliance with managerial policies, laws, regulations and accepted accounting principles.* Prepare audit reports.

Massachusetts

Managed daily banking center operations and supervision of branch staff.Track and manage sales through monitoring of daily activities and reports. Develop, communicate and execute action plans to close gaps between sales/service goals. Lead the center from the lobby interacting with customers, seeking to uncover needs, managed the center resources, provide informal coaching and consistent mitigating risk. Embrace new initiatives quickly, lead by example and coach others to do the same. Supervise and coach teams on the proper execution of key banking center plays while role-modeling the desired behaviors. Observe associates in action and provide formal and informal coaching on Building Relationships with Customers, Relationship Review, Leading from the Lobby, Teller Referral Play, Customer Treatment and Operational Excellence.Deliver training sessions on new banking center initiatives, marketing, compliance and new products or processes.Take ownership for solving problems end-to-end through resolution, engaging the appropriate partners & associates and addressing customer issues in a timely manner. Recognize value and show appreciation for the customer’s total relationship with Bank of America while promoting the value of products and services.

Massachusetts

Co-managed day-to-day banking center operations. Led the sales and service process and tracked progress and results. Managed branch scheduling and performance of branch tellers and teller operation supervisor.

Massachusetts

Interacted with customers, built and preserved strong banking relationships. Cross-sold and up-sold bank products and services. Provided customer service using appropriate technology and software applications to complete daily operations.

Washington D.C. Metro Area

Planned and executed all Bank of America, Government Card Services training, sales & promotional conferences, special events and trade shows. Organized and oversaw conference logistics, pre-event service ordering, trade show events, exhibition booth design, event shipping, show contract negotiations and paperwork. Coordinated marketing materials, associated events and promotional items for events. Managed associate & customer communications through various channels including electronic, paper and mass media. Wrote and published technical articles on Bank of America’s EAGLS system. Created and published an e-mail based newsletter for over 800 U.S. Government Agency Program Coordinators.

Washington D.C. Metro Area

Massachusetts

Created and implemented all theater promotions for in-theater events and movies.Designed marketing plan for special projects. Promoted the theater at business trade shows and Chamber of Commerce events. Developed cross-promotional relationships with radio stations, newspapers and other area businesses.Organized fund-raisers for various organizations. Recruited, trained and supervised a rotating theater staff of 100 employees.Managed the daily operations of a multiplex movie theater.

Master Of Arts Degree, Marketing Communications Advertising

Bachelor Of Science Degree, Marketing