Steven Dunk Email & Phone Number

Remote- North Carolina

North Carolina, United States

•Managing 18 operations employees (9 Vendor Fleet Managers, 9 Business Development Managers) and overseeing fleet operations in 14 states, with a total of 179 Amazon distribution centers and 40,000 light and heavy-duty delivery units.•Serving as liaison between field and operations teams, consisting of 4 Regional Fleet Managers, 15 Fleet Managers, and over 60 Technicians within the region.•Implementing process improvements for field staff, eliminating bottlenecks, and identifying/resolving process gaps to increase DSP satisfaction. •Working with operations team and distribution centers to resolve fleet concerns and service escalations.•Establishing invoice processing SOP to ensure vendor metrics are met and operations and accounting have standardized procedures.•Forecasting fleet repairs and DOT/PM compliance services •Developing employee performance by utilizing a positive coaching style based on company values.•Increased distribution center customer service scores across the region by 60% within 6 months•Negotiating service rates with vendors within the region to ensure cost savings•Balancing risk management for fleet repairs and distribution center fleet needs•Leading team and client meetings, driving accountability for metric misses

North Carolina, United States

•Managed 25-45 sales consultants and 8 F&I Directors while maintaining 15 million in financial contracts monthly•Tracked 25% increase in sales results year over year•Developed advertising programs for 16 locations, using targeted sales campaigns to improve floor flow and increase revenue, through dealer website design, in store events, radio advertising, commercial advertising, social media, and customer follow up processes•Worked with Service Directors to design and create service plans and customer retention programs through oil change programs, targeted profitability programs, and customer return (sales or service)•Tracked and planned rotation of inventory for 10 locations, emphasizing a reduction in unit days to purchase and new car floor plan costs•Evaluated and tracked customer requests to manage new car builds and used car purchases at auction•Established sales goals by analyzing data on past performance and projecting future performance with improvement initiatives in place•Completed appraisals of used cars along with running live auctions for the dealership•Motivated and advised my representatives to improve their penetration performance through bi-weekly 1:1 meetings and team trainings, focusing on effective communication with customers using targeted phrasing and sales techniques.•Coached the F&I Team to achieve penetration goals and retain a $2,500 per unit back-end profitability across the network of the east coast•Established processes to increase manufacturer’s CSI survey score 15% by focusing on consistent customer care•Improved social media ratings from 3.0 to 4.5 stars•Improved culture and team processes driving high employee retention•Developed a training program to expedite mastery in product knowledge and effective sales techniques and promote process alignment amongst all representatives

Horseheads, New York, United States

•Managed existing 200 truck fleet, as well as new drivers and replacement vehicle ordering•Managed replacement and maintenance for entire fleet •Negotiated costs with vendors for repairs and services•Tracked and controlled driver spend on fuel and maintenance•Created standards for tire replacements, vehicle maintenance, and services with consistent vendors to drive cost reduction •Established bid process to negotiate supply chain contracts on “8 million and below” with vendors, creating a yearly $300K reduction in capital cost

Elmira-Corning Area

• Master certification in Ford financial services management• Achieved $6K monthly savings by initiating 100% electronic contracting for faster dealership funding• Completed credit report analysis and worked with banks to fund special finance cases• Improved customer service scores by 48% by changing financial processes• Managed 10 sales consultants while maintaining 3 million in financial contracts monthly• Provided training for all new sales consultants• Responsible for managing vacation time, hours, and commission pay for sales consultants• Reported and claimed incentives for the store• Level 3 master certification in Ford Sales.• Ford Credit technology certified.• Ford internet sales certified.• Lead sales consultant in profitability, $3500 to $4500 per unit front end.• Yearly company profit income of over $650K.• Provided training for all new sales consultants.