Steven Dunk Email & Phone Number

Remote- North Carolina

North Carolina, United States

• Managing 18 operations employees (9 Vendor Fleet Managers, 9 Business Development Managers) and overseeing fleet operations in 14 states, with a total of 179 Amazon distribution centers and 40,000 light and heavy-duty.
• Serving as liaison between field and operations teams, consisting of 4 Regional Fleet Managers, 15 Fleet Managers, and over 60 Technicians within the region.
• Implementing process improvements for field staff, eliminating bottlenecks, and identifying/resolving process gaps to increase DSP satisfaction.
• Working with operations team and distribution centers to resolve fleet concerns and service escalations.
• Establishing invoice processing SOP to ensure vendor metrics are met and operations and accounting have standardized procedures.
• Forecasting fleet repairs and DOT/PM compliance services

North Carolina, United States

• Managed 25-45 sales consultants and 8 F&I Directors while maintaining 15 million in financial contracts monthly
• Tracked 25% increase in sales results year over year
• Developed advertising programs for 16 locations, using targeted sales campaigns to improve floor flow and increase revenue, through dealer website design, in store events, radio advertising, commercial advertising.
• Worked with Service Directors to design and create service plans and customer retention programs through oil change programs, targeted profitability programs, and customer return (sales or service)
• Tracked and planned rotation of inventory for 10 locations, emphasizing a reduction in unit days to purchase and new car floor plan costs
• Evaluated and tracked customer requests to manage new car builds and used car purchases at auction

Horseheads, New York, United States

• Managed existing 200 truck fleet, as well as new drivers and replacement vehicle ordering
• Managed replacement and maintenance for entire fleet
• Negotiated costs with vendors for repairs and services
• Tracked and controlled driver spend on fuel and maintenance
• Created standards for tire replacements, vehicle maintenance, and services with consistent vendors to drive cost reduction
• Established bid process to negotiate supply chain contracts on “8 million and below” with vendors, creating a yearly $300K reduction in capital cost

Elmira-Corning Area

• Master certification in Ford financial services management
• Achieved $6K monthly savings by initiating 100% electronic contracting for faster dealership funding
• Completed credit report analysis and worked with banks to fund special finance cases
• Improved customer service scores by 48% by changing financial processes
• Managed 10 sales consultants while maintaining 3 million in financial contracts monthly
• Provided training for all new sales consultants