Steven Edwards Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Managing roastery inventory• Management and implementation of production schedule• Schedule cleaning and regular maintenance of equipment• Supervising production team• Ensuring all wholesale production and mail orders are shipped in a timely fashion• Sourcing and roasting samples• Logging all samples and respective data in excel • QC cupping for green buying and quality assurance• Arranging and securing shipments of green coffee• Contracting and negotiating terms for green• Green coffee forecasting • Managing green coffee inventory in position and warehouse• Writing up green sample reports and connecting with importers on feedback• Maintaining relationships with importers and direct trade partners• Teaching classes and maintaining relationships with wholesale partners• Searching for new avenues of wholesale revenue and partnerships

Warrenville, Illinois, United States

• Production coffee roasting• Manager of cold brew production, bottling and kegging on a large scale• Wrote guidelines and recipe for cold brew production• Inventoried cold brewing equipment and tracked equipment across wholesale partners• Quality control for coffee quality, roasted and brewed• Assisted in QC cupping with green buyer• Field equipment installations for wholesale partners• Field education with wholesale partners• Packaging and shipping wholesale and mail orders

Madison, Wisconsin, United States

• Field equipment sales and installations for wholesale partners• Field education with wholesale partners• Arranged and taught an array of public classes• Wrote wholesale curriculum and trained partner cafes in the lab• Lab assistant to the green buyer in cupping and quality control

Madison, Wisconsin, United States

• Responded to 50+ inbound phone, email, and casework inquiries from clients and customers per day• Used Salesforce to maintain records, complete client profiles, thoroughly record details of interactions, and create casework for follow-up from appropriate departments• Coordinated with other internal teams to accomplish projects for clients• Built and maintained strong relationships with customers and restaurant partners• Presented new or additional products and services to existing customers• Ensured data integrity through regular de-duplication and cleanup procedures in Salesforce• Maintained expert-level product knowledge of existing and new features and functionality

Madison, Wisconsin, United States

• Manager of coffee program, from importer to cup• Supervisor to production team• Purchaser of green coffee, negotiated contracts per importer and arranged for shipments• evaluated, prepared, and cupped samples• Roasted coffee for all Helbachs cafes and wholesale partners• Created and implemented curriculum for in-house coffee training• Wholesale development and strategy• Oversaw coffee program for multiple cafes • Grew wholesale roasting program targeted at grocery and third party vendors• In-house coffee technician• Managed relationships with wholesale partners and importers

Elmhurst, Illinois, United States

• Responsible for matching and refining roast profiles as set by the Head Roaster• QC lab assistant duties, involved sample roasting and cupping for quality assurance• Packaged wholesale orders for delivery and mail order• Reached out to wholesale customers and assisted with customer satisfaction • Trained and educated staff on coffee quality, general knowledge of processes, and background

Palos Hills, Illinois, United States

• Consultant in opening Strange Brew Cafe, from buildout to equipment installations and hospitality best practices• Developed the coffee program from ground-up • Trained ownership and staff in cafe operations, coffee quality, and quality control• Founder of roasting program. Responsible for green buying, profiling coffees , and roasting• Expanded to a second location in August, 2019• Responsible for expanding wholesale in the Chicago area via partnering with offices, cafes, and other vendors

Lagrange, Illinois

Full time barista and in-house technician. Assisted in training employees.Trained with Counter Culture Coffee.

Bachelor Of Arts - Ba, Live And Installed Sound & Acoustics

Associate Of Arts - Aa