Provided Tier III support for all PC hardware and software help calls for all supported Warren companies. Worked closely with all IT management, staff, and outside vendors to ensure that all computers are running optimally. • Provided training to staff and PC support technicians • Completed setup, imaging, and configuration of new PC equipment • Trained in Microsoft SCCM (System Center Configuration Manager) • Executed network operation support by coordinating and ordering new… Show more Provided Tier III support for all PC hardware and software help calls for all supported Warren companies. Worked closely with all IT management, staff, and outside vendors to ensure that all computers are running optimally. • Provided training to staff and PC support technicians • Completed setup, imaging, and configuration of new PC equipment • Trained in Microsoft SCCM (System Center Configuration Manager) • Executed network operation support by coordinating and ordering new network installations and moves, trouble shooting network connection issues, and maintaining network software programs• Implemented AS/400 operations by assisting in the daily operation of connectivity to the Solution Center, printer operations, resetting disabled user accounts, and examining errors in job logs• Experience with VDI (virtual desktop) setup and implementation Show less

Performed tasks as listed above in addition to the following:• Service Technician Workbench Administrator • Telecommunications

Performed tasks as listed above in addition to the following:

Provided Tier I PC support • Computer Network Cabling InstallationProvided AS/400 Operations support• Implemented AS/400 operations by assisting in the daily operation of connectivity to the Solution Center, printer operations, resetting disabled user accounts, and examining errors in job logs• Processing batch Jobs