Generated 2M+ in sales over 5+ years thanks to quality service, flexibility, creativity, and common sense. There is no better way to learn how to deal with pressure and wear all the operations hats than by owning your own business.As a result, I have gained firsthand knowledge of eCommerce, social media marketing/engagement, customer service, sales, inventory management, fulfillment, shipping, tax reporting, accounting, and all other daily operational necessities.

Robotic Process Automation - The function of my job was to evaluate business cases and subsequently become an expert on them in a short period of time. When teaching a "robot" how to do a person's job, you have to have an immense focus on details and outcomes. I learned valuable skills in process documentation, reporting, problem solving, and even a little bit of developing myself. This was a rewarding but challenging job that I enjoyed.Some major accomplishments included migrating processes from various business units and systems all to a new system called VPAS One. This included moving mainframes, AWD, salesforce data, and various other systems. I was responsible for this process from the beginning until the end.The majority of my time was spent testing (end-to-end, user acceptance, etc.) and documenting. I also had some elements of project management.

- Managed all aspects of an inbound call center of 100+ CSR's and support staff.- Experienced user of Workforce Management systems such as Verint, Avaya, and IEX- Proficient in all aspects of Workforce Management including forecasting, scheduling, reporting, and real-time analysis- Understands telecom/voice processes and language- Accomplished user of Microsoft Office products, specifically Excel- Experience working with several lines of business, including Annuities, Long Term Care, Life Insurance, Sales, and Broker/Dealer Services- Started as a Customer Service Representative in February 2014. - Promoted to Senior Customer Service Specialist in August 2014.- Started in Workforce Management effective April 2015.

- Achieve 100% customer satisfaction in a fast-pace, high-pressure environment- Successful in multi-tasking, working on a team, and paying attention to detail- Create guest connections through positive, personal interactions, assuring they will visit againThe skills I've gained from this job are applicable in any industry.

- Managed voter registration and processed the election results for the locationThe experiences I had while serving during the Primary and Presidential elections were eye opening. I was able to do the job with efficiency and effectiveness while maintaining a positive and professional attitude.

- Assisted the Athletic Director in all daily administrative tasks- Accurately created the DHS Athletics schedules for public viewing via online scheduling programs- Created two seasons worth of NHIAA Ice Hockey schedules for all divisions, from scratch- Coached the Varsity Baseball team

- Successful with all operating all aspects of a retail store- Obtained sales experience in broad product line - Able to create personal, individual customer experiences

- Supervised a league with over 15 teams, 200 players, 4 separate fields, and an extensive rulebook- Ensured safety of the players, being First Aid/AED certified- Maintained credible, organized, and detailed records of all statistics/standings over 2 seasons