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A veteran of pioneering Silicon Valley companies. Career experience in business and technology to offer a unique skill set for IT support in fast paced, ever changing environments. A high EQ relationship builder who brings order to chaos and clarity to details.
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Support Operations ManagerBellarmine College Preparatory Jul 2006 - May 2021San Jose, CaliforniaTech Support Level II complex technical problem resolution in an ever-expanding base of client needs and platform deployments. Daily customer facing support issues from a demanding and varied user base in a dynamic, fast paced environment, requiring the utmost tact and diplomacy in both written and spoken forms. Customer Success role for planning, introduction, and adoption support of end user technology in Windows, Mac OSX, Apple iOS, and Android platforms. Coordination planning of… Show more Tech Support Level II complex technical problem resolution in an ever-expanding base of client needs and platform deployments. Daily customer facing support issues from a demanding and varied user base in a dynamic, fast paced environment, requiring the utmost tact and diplomacy in both written and spoken forms. Customer Success role for planning, introduction, and adoption support of end user technology in Windows, Mac OSX, Apple iOS, and Android platforms. Coordination planning of large client software and hardware deployments utilizing network and server infrastructure to support an enterprise environment. This experience includes workstation installation, hardware upgrades, and Windows system imagingHardware repair: Macs and PCs – adding/replacing components, and Projectors, IP Phones, and room AV controllersExcellent troubleshooting skills and application support for Office 365 (Word, Excel, Power Point, OneNote, Teams, Skype), OneDrive, SharePoint, Dropbox, Google Drive, Box, Canvas, MS Office, Cloud Apps, Visio, Google G Suite, 3rd party PC applications, Microsoft RMS, and FSS-POS. Experienced with MS SQL and deploying VOIP phones.Enterprise server layer experience in Active Directory, IP Telephony (cisco), Storage Management, Hardware Support, OS Maintenance, and User/Network provisioning Purchasing books and course materials. Detailed tracking of contracts, costs and budget while overseeing eighteen vendors supplying forty items in multiple academic disciplines. Continuous RMA processing with Microsoft hardware repair for damaged Surface Pros. This includes warranty and out of warranty replacements for 1,600 student units. This experience includes keeping track of all process details and submitting third party insurance claims. Provided group and one-on-one training for technology adoptionManagement of daily helpdesk workflow and prioritization Show less -
OwnerBits Nibbles 'N Bytes Jan 2003 - Jul 2009San Jose, CaliforniaProvider of support services for networked PC and Mac platforms in the small business marketSolutions included MS Small Business Servers and introduction of Cloud Services. Volunteer work tutoring Seniors about computers
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Manager, Professional ServicesNielsen Netratings Inc 2000 - 2003Milpitas, CaliforniaCustomer success management of tailored Online Measurement analytics. Managing customer information requests as a process across multiple departments and disciplines - data gathering, sampling,data normalization, and report generation.
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Customer Success ManagerNetscape Communications 1997 - 2000Mountain View CaliforniaCustomer success management of Fortune 500 client Internet infrastructure implementations. Deep product knowledge for implementations of Web Services, PK Infrastructure, EDI, Bill Presentment, and Portals. Working in a creative, fast paced sales environment during the frontier days of NetscapeBusiness and technical fact finding for analysis of multiple client environmentsfor project scope/planning, and for internal use in ongoing account strategies withNetscape sales and… Show more Customer success management of Fortune 500 client Internet infrastructure implementations. Deep product knowledge for implementations of Web Services, PK Infrastructure, EDI, Bill Presentment, and Portals. Working in a creative, fast paced sales environment during the frontier days of NetscapeBusiness and technical fact finding for analysis of multiple client environmentsfor project scope/planning, and for internal use in ongoing account strategies withNetscape sales and marketing. Show less
Steve Hartley Skills
Steve Hartley Education Details
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Computer Science/Business
Frequently Asked Questions about Steve Hartley
What is Steve Hartley's role at the current company?
Steve Hartley's current role is Customer Success / Advanced IT Support / Business Infrastructure.
What is Steve Hartley's email address?
Steve Hartley's email address is sh****@****bcp.org
What is Steve Hartley's direct phone number?
Steve Hartley's direct phone number is +140829*****
What schools did Steve Hartley attend?
Steve Hartley attended California Polytechnic State University-San Luis Obispo.
What skills is Steve Hartley known for?
Steve Hartley has skills like Enterprise Software, Project Management, Management, Program Management, Saas, Linux, Pre Sales, Windows Active Directory And Related Technologies, Cloud Applications.
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Steve Hartley
Rockville, Md2wesleyan.edu, genome.gov -
Steve Hartley
Salt Lake City Metropolitan Area6reliaquest.com, gmail.com, comphealth.com, sento.com, bellatlantic.net, ivanti.com3 +180131XXXXX
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2yahoo.com, fidelity.com -
Steve Hartley
East Tawas, Mi5bentley.com, aol.com, salesstaff.com, siemens.com, siemens.com4 +128135XXXXX
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