Steven Macrae Email & Phone Number

Seattle, Washington, United States

-Responsible for daily operations and logistics of the company-Professional duties included the recruiting, hiring, and training of new employees-Created and maintained schedule for up to 25 employees -Provided excellent customer service through in-person, email, and phone interactions-Assisted CEO with administrative duties, which included scheduling meetings, report preparation, and performance analysis for payroll decisions-Developed skills in billing, purchasing, point of sale, online payments, customer rewards programs, and processing cash deposits-Supervised performance, maintenance, and repairs for bus fleet and operational equipment-Composed and implemented new workplace policies and procedures to improve customer satisfaction metrics -Reworked and enacted policies to adjust for economic downturn during COVID-19 pandemic, maximizing both company profitability and workforce -Experienced bus driver certified with Class B CDL