Steven Mon Email & Phone Number

Westfield, Nj, Us

Woonsocket, Ri, Us

• Successfully lead growth of team from 2 engineers to 8 engineers while transforming from ProdOps to SRE while expanding operational oversight across multiple solutions - Platform, Identity/IOT, and MarTech• Responsible for defining and managing SRE roadmap and ensuring alignment with our OKRs with leadership• Defined incident response framework across Digital organization leveraging OpsGenie, Slack, and Terraform that led to significantly streamlined triage and post mortems reports to senior executives

Hartford, Connecticut, Us

• Hired to bring operational excellence and process improvements to the Digital Health Cloud solution• Identified and aligned core areas of improvement under 4 engineering pillars - supportability, development practices, scalability, and security which led to improved product/engineering alignment, reduced MTTD/MTTR• Led reduction in cost on NewRelic and increased our monitoring coverage, engineering engagement by driving the adoption of Prometheus, Grafana, Jaeger for observability and alertmanager/OpsGenie

San Mateo, Ca, Us

• Entrusted by the SVP of TechOps to devise, manage, and implement the IT transformation strategy for the organization while reducing, controlling, and reporting opex and capex costs/forecasts• Identified PMI opportunities and optimized processes through the successfully championing of ITIL framework to serve as the basis of our unified product development lifecycle; served as SME on service operations/transition• Highly skilled at navigating and delivering within a matrixed org; implemented/influenced process at a regional/global level Key Accomplishments • Negotiated the dissolution of $150K professional services charge• Managed to identify and recoup $20K/month in intercompany AWS charges; identified $500K/year intercompany discrepancy due to EDP methodology • Reduced operating costs by identifying and consolidating numerous vendors, unused or underutilized infrastructure, and services as part of PMI• Achieved significant cloud cost savings through workload migration to on-premise Openstack cloud environment and internal managed service teams• Expanded management responsibilities to include SAP ConsultantsKey Projects• Managed and architected two datacenter colocation migrations with no service downtime (600+ instances) while transitioning virtualization platforms from KVM, Xen to Openstack and AWS/GCP (hybrid cloud model) and load balancers from Citrix Netscalers to F5 BIG IP• Engaged in numerous architectural discussions across the organization which led to the adoption of ansible as primary config management tool, kubernetes for docker orchestration, PagerDuty for incident escalation• Conducted and lead vendor selection with network team for on-premise Openstack environment; once selected provided critical technical input to architecture, integration, and usage/management of the on-premise cloud• Scrutinized performance issues with very large Hadoop cluster with big data team and vendor; drove re-architecture/tuning of underlying infrastructure

San Mateo, Ca, Us

• Championed for the creation of the program manager role to increase delivery of positive outcomes for team and organizationKey Accomplishments• Realized a cost savings of $200K annually by consolidating two external offshore vendors to one current NOC team• Lead offshore NOC team growth from 6 to 14 by justifying to management the additional $30K annual expenditure to provide enhanced L2 production support for Linux and ETL systems across 1500 instances in datacenters and AWS• Implemented a cost analysis comparison between our AWS expenditures and our on premise cloud solution powered by OpenStack for management and executive team to optimize resource allocation, budget forecasting, and cost reductions Key Projects• Created and maintained budget forecasts for AWS expenditure and advised teams on areas to control or reduce costs• Created and defined ITIL frameworks and templates such as service catalogs, incident management workflows, knowledge bases, and communication/escalation policies• Led the capacity analysis, inventory gathering, and orchestrated the project management and coordination of two datacenter colocation migrations including our main database with no impact to production and minimal impact to dev timelines• Implemented Kanban boards for the team and NOC, which led to enhanced delivery and prioritization

• Designed and implemented network architecture in AWS • Setup automated deployments, backups, and configuration management using Ansible and Jenkins• Setup monitoring, alerting, and logging solutions for the Node.js applications and databases• Created documentation and recommendations for scaling infrastructure and controlling costs• Prototyped a Kubernetes cluster for containerizing the API and other services

• Entrusted by the CIO to lead an organizational effort to improve service operations by creating Standard Operating Procedures, system diagrams, and managing the integration of an offshore L1 NOC for 400 production instances • Implemented and monitored NOC KPIs which included time to response, time to first action, and resolution• Collaborated with developers on the design, implementation, monitoring, and provisioning of highly available systems utilizing our Citrix Netscaler Load Balancers, writing RPMs • Mitigated customer impact during the initial days of Hurricane Sandy by providing critical support as the sole SA available through the failover of our mainDB to our standby, provisioning replacement servers, coordinating the code deployment and testing, implementing adhoc monitoring scripts all the while also providing daily operational updates to management

Four six month rotations in Quality Assurance, Product Development, System Administration, and Business Intelligence QA rotation• Implemented an automation project on our Tier 1 systems which expanded test coverage by 4 times and reduced execution time by 40%ETL rotation• Reduced database load and replication lag from 4+ hours to under 30 minutes by developing workflows using Oracle Merge statements to replace MViews from our main database• Reduced incidents and recovery time by implementing data quality checks that would prevent workflows from running which caused downstream reporting impacts. SA Rotation• Created a script that extracted monitoring webchecks from Zabbix DB and uploaded webchecks into Wiki to streamline incident triage. • Implemented application and system monitoring using Foglight that was used to diagnose performance issues within our applicationsPD Rotation• Created wireframe mockups and user stories for our organization's first agile development project.