Steven Osterback Email & Phone Number

Spokane, Washington, United States

Spokane, Washington Area

- Egnyte product expert including the product's technical workings and practical business application- Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities- Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte’s service- Drive regular account reviews with customers and provide strategies to optimize return.- Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations- Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements

Spokane, Washington Area

- Pursue leads and new opportunities with prospective clients- Further developed existing client relationships- Lead, orchestrate and deliver sales calls and presentations- Manage accounts from partnership planning to optimizations and up-sale - Recruit, train and manage a team of associates to help through customer life cycle- Work closely with Development team to plan and implement new S.a.a.S. reports and features- Achieve weekly, monthly and annual sales goals including a 65% increase YOY- Collaborate with other departments to create strategic planning and initiatives -Thrive in a rapidly expanding and changing environment

Spokane, Washington Area

- Provided computer help desk support through email and phone to end users - Performed troubleshooting and diagnostics of system issues, and documented through ticket/resolution system.- Performed computer and various hardware moves, set-ups and breakdowns as well as software updates and installs

Spokane, Wa

- Identified quality control issues and effectively arranged for the best resolution possible- Entered accurate and detailed production data in MS Access

Management Information Systems, General

Education record