Steven Paschal Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

- Introduced prospective partners to Edmit Solutions through consultative outreaches. Worked collaboratively to determine product best fit.- Managed sales sequences, workflows, reporting, dashboards, and data updates through HubSpot. Created onboarding, risk mitigation, and renewal playbooks in HubSpot.- Developed the onboarding playbook for Edmit Solutions' new suite of products. Aided in the creation and implementation of a knowledge base (Guru) for new hires and current employees.- Worked collaboratively to identify success measures for future partners. Developed a monthly meeting cadence to review adoption and usage rates.- Maintained CSM responsibilities with Edmit Solutions' partner company, Vemo Education, throughout this time.

- Served as the project manager for partners through onboarding and the ISA implementation process.- Developed playbooks for onboarding, risk mitigation, and renewals in ClientSuccess. Created daily activity, sales goals, and partner adoption dashboards in HubSpot.- Collaborated on partners' expectations, values, and desired incomes to effectively create success measures for their programs. Met monthly to discuss the portfolio status and recommend necessary improvements to achieve success.- Identified opportunities to expand partnerships through up-selling, cross-selling, and renewals while maintaining 100% of revenue in my portfolio and a consistent month-to-month NPS of 85.

Phoenix, Arizona, United States

Phoenix, Arizona

- Served as the customer success manager and project manager for a portfolio of 75 accounts. Oversaw a substantial rise in revenue from CEA’s 36 top-sending customers from 2018 – 2019. - Developed recruitment plans, trainings, and onboardings that prevented customer churn.- Worked cross-departmentally to design and create marketing pieces, faculty-led programming, and unique course offerings to match customer’s needs. - Oversaw CEA’s standard group programs. Through the creation of a new customer onboarding and recruitment support, facilitated a revenue increase from 2018 – 2019.

Phoenix, Arizona

- Managed a team of Admissions Counselors on daily productivity and customer communication through coaching and monthly one-on-ones.- Provided weekly updates regarding positive/negative trending accounts. Collaborated closely with the Account Managers to promote positive relationships with customers. - Built, scheduled, and executed mass text messaging and email campaigns to over 2,000 customers on a weekly basis.

Phoenix, Arizona

- Managed a portfolio of over 500 customer leads via phone, email, and text. - Developed customer-specific knowledge regarding CEA’s partners to best advise customers. - Built reports using Salesforce for marketing campaigns, departments within CEA, and to increase team efficiency. - Used Salesforce to track customer engagement and progress through the application process.

- Built reports for yield events, counselors, and email campaigns using Salesforce.- Managed data errors and duplicate customer accounts in Salesforce using DataLoader. - Designed and scheduled email campaigns for multiple purposes using Salesforce. - Oversaw the online application submission process.

Planned and executed travel for the Fall 2014 recruitment season. Gave presentations, attended college fairs, and visited high school students on behalf of the College of Charleston. Built reports for travel, email campaigns, and prospect/suspect outreach using TargetX and Geopointe (Salesforce). Assisted in welcoming prospective students and their families to the College, presented Information Sessions, and assisted in the daily customer service duties of the office.

Artium Baccalaureus (A.B.), Anthropology, Magna Cum Laude

Activities and Societies: Golden Key International Honour Society National Society of Collegiate Scholars Lambda Alpha Anthropology Honors.

Bachelor Of Arts (B.A.), Archeology, Magna Cum Laude

Activities and Societies: Golden Key International Honour Society National Society of Collegiate Scholars Lambda Alpha Anthropology Honors.